Customer reviews of tours in Italy

Very good service Easy to find, and luggage was handled right to our hotel

Very smooth ride. Got to see parts of Venice that we were not able to schedule for walking tours.

Very easy to find outside Venice train station, staff at desk were informative and efficient . Very helpful. Would use again for sure.

We were the only people on our taxi so we had the whole James Bond experience. Our driver was wonderful and dropped us right at our hotel door. Definitely do it - the Vaporettos are so crowded!!!

It was a beautiful experience, short ride but very grateful for the beautiful trip. Friendly driver, there was difficulty with the language barrier on our behalf. We were to get on ride #29 and I thought the boat driver called our name at the dock but I think it was another party. The drivers did a great job pivoting guests and letting us stay on the boat as they pulled out of the dock and he left us off at the canal closest to our stop. May suggest offering mini chalpagne toast upon boat arrival. We got a quick photo before having to hop off the boat, it was rocking ride in..Rainy and overcast with some rough waters hit they did a great job navigating and getting us closest to the dock and safely. Great experience into Venice. I would highly recommend taking private taxi, limo on the water. This was worth the $ and experience. Pics don’t do it justice, better then expected!!

Captin was very cooperative, kind, and welcoming. He provided with short tour trip in the way to the hotel also explained most of the buildings in the way.

great ride, was a bit busy so had to wait about 10 minutes for a taxi. a bit confusing on where to go to book the taxi as couldn't see any signage. we ended up with a private taxi

it was quick and got me to my Apartment in no time, it was supposed to be shared but I was the only on onboard. Definitely recommend for trip in Venice.

We booked a water taxi from outside the train station in Venice to take us to our drop-off destination, and overall it was an excellent experience. The only small issue was that the ticket didn’t specify which pier to wait at, so we had to pop into the information office for guidance. The staff there were extremely helpful and even phoned the water taxi company directly — within two minutes the boat was at the meeting point to collect us. From then on, everything ran smoothly. The taxi ride itself was very comfortable and calm, moving at a slower pace that allowed us to really take in the sights, sounds, and atmosphere of Venice. It gave us a wonderful first impression of the city. The crew were also really helpful with assisting both me and my husband in and out of the boat, which we appreciated. Although we were told we might share with up to three others, on this occasion we had the water taxi completely to ourselves, which made it feel even more special. Overall, excellent.

Outstanding visit. The guide Giovanna made us feel at home, prepared and professional. The whole visit is an unmissable emotion to give to yourself and your family. Exceeded our expectations

We were with three children aged 4 and 6: the guide was very patient and was able to involve them! Absolutely positive experience.

we had a guide keen on history and we were only two people so privileged visit, on the other hand a little light content: a demo in a single glassware (where we spent most of the time visiting the store with the seller on our heels) + visit to the basilica, the rest of the island is apparently not planned in the program (too bad!) .. but very helpful guide in any case (to help us find the right shuttle boat to leave )

Already on the boat trip by taxi to Murano, our guide Giovanna explained a lot of interesting things about Venice and the origin of the glass manufactories. The private tour of the glass factory was very impressive and informative. Due to the special Corona situation, the four of us were the only guests, which meant that we were looked after extremely courteously and personally. The subsequent stroll with Giovanna through Murano with a visit to two churches in which pictures by old masters were hidden on the walls, the onset of flooding due to the tide and the many stories that Giovanna knew to tell us about Murano and Venice rounded off our private tour away. A very successful trip!

The tour guide was very helpful and was pointing out various landmarks around the islands. The passengers were split into two groups, one each for two glass factories on Murano. We went to the Mazzucato factory which had a very good demonstration of glass blowing

Annamaria gave us wonderful insights into Murano. Very exciting, informative and personal. Thanks very much!

Had a wonderful tour with Gabriela. Thank you for the many beautiful impressions from the island of Murano!

Beautiful experience! They have fully adapted to our needs. The guide, exceptional !!!

Fantastic tour with Giovanna, an extremely nice, hard-working Venetian woman who speaks perfect German. Very well organised, extensive and interesting information about Murano and the history of this small island. Lots of new impressions and, above all, good memories. Absolutely great and highly recommended! We (Nina and Jürgen) say thank you dear Giovanna

Katia is an excellent guide. Interesting and available. The visit was superb. A good time with the family that we recommend

Just perfect 👌 We had a wonderful time. Our guide was exceptional 👏 I recommend 100%

We chose a private tour with a guide to the island of Murano, and it was a very pleasant experience, a far cry from group tours. Our guide took the time to tell us about the history of Venice and we visited places far from the tourist crowds. We stayed in Venice for four days, and this outing was by far the best. Grazie mille!

You can’t go wrong booking this private transfer. Everything is handled for you and the guide is there to pick you up and help navigate everything! Don’t hesitate to book this, you won’t be sorry.

It was super easy being greeted by a guide and not having to fight the crowds

It was perfect!! Even walked us to our Airbnb which was so appreciated!! Thank you again!

Excellent service. Guided us all the way from the train station to our accommodation.

Very good service and excellent communication from beginning to end. Very nice way to come into the hotel from the train station without any hassle and guide meets you at the station and organises everything.

Francesca was AMAZING! She literally went above and beyond. We were fortunate to have her when we arrived and left Venice. Don’t hesitate to book this, it will make your trip 1000% better.

The best way to transfer from the train station to the hotel! Francesca met us on the platform and was so friendly and welcoming. She even took pictures of us with some of the sights in the background while we were on the water taxi. Very highly recommended!!!

The perfect way to start your Venice adventure. I cannot recommend this service enough. From our greeting at the train station, to their assistance with our luggage to the water taxi it was second to none. When we arrived near our hotel, our guide helped with our luggage and escorted us directly to the hotel. I wouldn’t use any other service. Thank you

Scheduling this private water taxi was one of the best experiences I’ve ever had. The guide, Giorgia, met my friend and I at the train station and navigated us and our luggage through the area. The young water taxi driver assisted us with our heavy luggage and boarding his beautiful boat. The Grand Canal was bustling with all kinds of boats and gondolas. A pleasure to be escorted to our hotel in such a grand fashion! The cost was minimal compared to the lovely experience!

We really appreciated the guide's explanations. The gondola ride was very good, as was the historical presentation of Venice using virtual glasses. We would have liked the Grand Canal tour at the end of the activity to be longer.

The Gondola Ride experience was great, and was accompanied by a short walking tour before and a VR experience after, which gave a good insight into the history of the city and grand canal. We just wished the gondola ride could be a little longer, but at this price point it is certainly worth every cent.

Amazing tour guide very knowledgeable and kind and gave us travelers tips and tricks.

The whole thing was amazing. The knowledge that was shared to us was great and very impressive. Getting some information before we went on the gondolas was wonderful. The length of the ride was perfect and gave us a good look around at different areas. I I joyed the little museum at the end and especially the virtual tour.

Very good for the price it is, opposite of maybe the 100€ that ask you the private gongoliers, here you get probably the same experience for not even half the price. Plus in the end you get VR tour of how was Venice back in the days for free, so what can you ask more for? I definitely recommend this tour.

The guide was very polite and explained everything clearly, and I really enjoyed the gondola ride.

The host was lovely I think her name was Melanie. Everything was coordinated perfectly and the gondola ride was beautiful 😍

The gondola right was just perfect. Not too short, not too long, just right. The view in the Grand Canal is superb, and the narrow canals that the ride takes you through is quiet and calm. It was off season so not crowded, and the price was great. I booked last minute because wasn't sure of the weather, it had been raining all morning, but the weather held up and we had a super ride.

It was great! Our guide was excellent and very informative! The gondola ride was incredible!

Enjoyed the tour and the beautiful scenery. I do wish it had been a little more of a guided tour.

It was amazing. I was searching gondola for good price and this was perfect.

It was ok. Wish we could have seen more. Seemed to be rush. Get your money and move on

it was perfect! the times on each island were sufficient. only downside, the guide on the way back was not the same...very strange way of speaking and we didn't understand anything. the 3 islands are superb with a favorite for Burano and its colors! You have to climb to the top of the Torcello campanile, the view is magnificent

Murano part was spoiled by being captive in one shop and factory. We would have liked time to walk to all the shops, so the stop should have been another 1/2 hour longer. Technically one could have left the shop but there was no time, and you had to come through the shop again to get back to the boat. The other two islands were superb stops, and perfect as they occurred. Fifteen more minutes on Torello would have been icing on the cake.

Torcello seemed like a waste of time, the other 2 islands were gorgeous. The boat ride was beautiful.

A bit difficult to find the tour manager as several groups from different tour operators were at the same dock at the same time...

The guide did an amazing job however it was hard to hear over the intercom

The pier was very easy to find as the instructions are so clear. The guides were great, not a lot of information but it was also nice to just sit and enjoy the views from the boat. Murano was great, if you want to shop, there are plenty more glass shops in the town, and it’s much nicer shopping outside. Burano was great and allowed enough free time to have a leisurely lunch and see most of the town. Torcello was beautiful, not as interesting as the others and fewer food options. The only toilet was a paid one. The tour was the perfect pace for the day, a good mix of structure and free time. Between each island was about a 30 min trip, allowing time to rest your legs and and hour back to the main island to rest before walking home. Great tour and highly recommend.

Really nice excursion to visit Murano and Burano ! The guide Andreas is perfect, he can speak lots of languages. Really practical to be able to board and get off at Santa Lucia or Saint Marco. We also visited Torcello, but I think it isn't worth the detour. The time we could spend in Murano and Burano was not enough, it would be better to skip Torcello and lenghten the time in Murano and Burano. Burano is the best spot for gorgeous photos!

It was very good. The guide was there to answer any question and made it easy for us to know what to look for and where in the islands. My only advice to tourists who are not very interested in historical places to take the Murano and Burano without Torcello tours. Torcello is beautiful, and has it's own valuable attractions but different than what you find in Murano and Burano and not that family friendly. All together, it was a wonderful experience and I admire the punctuality of the tour including the transportation.

Good price for the itinerary. The islands are beautiful and full of history! People usually skip Torcello, but it is a great mistake! Torcello was one of the highest spots of this tour for me! The only remark goes to the sound system in the intern part of the boat: low level and people talking during the explanations made the listening a hard task for me and my group. Unfortunately we shared the boat with people that does not were properly educated and even interested in the explanations…

You see the three islands and they leave you time to explore them, personally I didn't pay much attention to the explanations on the boat but I really liked the boat, we left on time and came back sooner because the last island of the three didn't have much to see, something that I appreciate.

The tour was a lot of fun, our guide Julia was well versed and really gave us a lot of information and backstory of the locations we visited. The island were absolutely beautiful and the ride to each place was really comfortable too. Overall great experience and would definitely recommend to everyone that thinks of doing this tour!

Very worthwhile trip. Small exhibit at the glass blowing factory on Murano and then around an hour on the island. then to Burano where you have 2 hours to explore (get lunch at this point) and this is a perfect amount of time to see the island and it's beautiful colours. Next to Torcello you get around an hour or so, again a perfect amount of time. It isn't massively clear to understand the points of interest that they point out on the boat. For the money you spend it is definitely worthwhile!

A gondola ride when in Venice is a MUST....everyone knows that. Our gondolier,Massimo, was very knowledgeable gave us all sort of info,the ride lasted 5 min. longer,which was nice,overall 10/10

What an amazing experience! Definitely worth it doing a private ride. I had my elderly mother (65), young son (8), teenage daughter (16), and myself and we all had a great time. Venice is GORGEOUS!!

Meeting point was easy to find, instructions were clear and the staff were friendly. Great experience.

The gondoliers were so friendly! Their jokes and songs added real charm to the ride.

We enjoyed the gondol ride through Venice with our gondolier who was Nice to tell us about the history and tips on where to eat, which was a great Italian restaurant.

Our gondolier did talk and give some information. Great way to see the city.

We booked a private Gondola which departed at St Mark's square. We arrived, queued a few minutes at the ticket desk andvthen went straight onto our gondola. Venice was really busy and I'm glad we prebooked as all other gondolas were sold out! There were others in Venice, nearer the station, however they went down the unknown little side canals, whereas we wanted to see the sights around St Mark's square. It was an unforgettable, albeit expensive, experience!

Although it was a bit difficult for us to get to the meeting point, there was a guide who later took us to the starting point. The gondolier was very friendly and entertained us with anecdotes and comments about Venice.

Nice views and smooth ride, but I wish there had been some historical explanation or audio guide.

This ride made me feel like a true Venetian noble. Absolutely magical!

We loved watching the gondoliers interact — it added a real local flavor to the trip.

We weren't sure about doing this ride but really pleased that we did. We booked and paid for it online earlier in the day (about £100), went to the travel office in Campo san Luca at the allotted time, where we were issued with a voucher which we took to Bacino Orseolo to give to any of the gondoliers there. Three of us enjoyed having a gondola to ourselves (although we probably could have arranged a ride for just 3 of us on the spot earlier in the day at one of the quieter gondola stations), and booked for 6pm so we enjoyed sunset on the Grand Canal. The gondolier hardly spoke to us but that was fine, we just enjoyed the sights from the water.

We had a wonderful time visiting both islands! The guides were very knowledgeable, helpful, and responsible. Definitely recommend this tour.

Had an amazing tour! Our guide had so many little stories about the islands as we were driving out, highly recommended to anyone heading to Venice

Loved the extra time in beautiful Burano. Feel like me and my partner got good experience seeing both islands.

Excellent, such a good day out. Luigi was fabulous, would highly recommend this trip.

The guide was lovely, informative and entertaining. It would be nice to have time to explore Murano but it was a great experience. The boat was fun

Excellent way to experience both Murano and burano in a day. Lovely guide in a group of 6 on a lovely boat. Would highly recommend.

Our guide was fantastic! His knowledge and passion made the tour informative and fun.

All aspects of the trip were very good. The Virtual Reality experience at the beginning was great, the boat trip with the guide’s commentary was really interesting. Murano glass blowing was fascinating and we had time for a stroll to see part of the island. Burano was simply beautiful and there was plenty of time to explore and to sit down for some lunch. Overall an excellent experience with a great guide and good value for money. I would highly recommend it to anyone

We loved it, the guide was really nice and had a lot of knowledge about everything.

Enjoyed all of it! Everyone was wonderful from the ladies at the meeting point to Claudia our guide. A fabulous trip

Excellent trip around the canals with a very friendly and knowledgeable guide. The electric boat is very good too. Highly recommended.

We loved our Murano/Burano tour. This was a unique experience. From the boat ride, to the glass blowing and lace-making demonstrations, to tasting the traditional Burano biscuits, it packed a lot of great experiences into one tour. Our tour guide, Marta, was wonderful! She was friendly, enthusiastic, and extremely knowledgeable about the history of Venice, the islands, and the lagoon. Thank you Marta!! We also had a skilled boat captain who did a great job of navigating the low tides. We would highly recommend this tour to anyone!

It was good. Our specific boat wasn’t too overcrowded so when we got to the glass factory there was plenty of room to see. The factory shop has some pretty hilarious pricing for products. Burano was beautiful. The tour itself was punctual. We had 30 mins free roaming in Murano and about 1 hour in Burano. For us it was enough time.

Easy to find the meeting point. Exchanged bar codes for tickets and then the boat left from directly behind the ticket office. The islands tour was really good, impressive to see the glass blowing and around 45 minutes to explore each of the three islands. The guide was great, explaining everything in multiple languages. A really enjoyable, well organised trip.

This is an activity worth doing. Amazing views in Burano and great glass structures in Murano.

This tour is easy to book and very convenient to travel to the two islands- skipping the queues of the independent boats. That said, our two points of feedback are 1) it would be beneficial to have even 30 minutes extra on each island- even an hour more wouldn’t hurt in Burano. There just wasn’t enough time to experience it - walk around, have a casual gelato or pop into a shop. And certainly not have lunch without rushing. Also, the guide on the boat is impressively multi lingual and very kind- but it was a shame because we could not hear a single thing she said over the loud speaker with the muffled noise. So we missed out on the entire “guided” element while on the boat, and didn’t know what we were passing or what’s was going on.

Good visit to watch a glass master make a vase and a little horse, then some time to enjoy Murano island. On to Burano to explore it for a wee while. All in all a good little tour

Could not hear the tour guide at all. Voice was not loud and lower level could not hear her. Murano was all about buying Murano, which of course we did. There was nothing in Burano to see. Too a few pics and found a bar. Boat ride was fine and comfortable. Rather crowded.

Booked this trip for my mum and I - short city break to Venice. Well organised, and structured, and the guide - multilingual and approachable - made it easier to understand timings and locations at each stop. However, meeting point is quite a way from the actual boat so you do need to be able to keep up with the group for a fast walk over 3 bridges and waiting in the sun with no seating prior to this walk for about 30 mins. On the boat, large vessel, lots of seating inside and upstairs - mostly covered, and clean, well maintained, and well staffed - both helpful and supportive. The glass factory on Murano - particularly the demo - was amazing! A true artist and expert in his field!!! The factory shop was a little disappointing, as the prices were much higher than on the mainland. The island itself - Murano - is beautiful and well worth a quick wander around... though you don't have long to look before jumping back on the boat. Burano - beautiful to look at and again well worth a wander around...

Great time visiting the lovely islands. Wish the stops were longer.

Great wayup to see both islands, you spend about an hour on each . If you want to spend more time book a different cruise. Simple way to see both places rather fast .

Not enough time to spend on the islands and not very much info given out by guide as well as being difficult to hear

The duration is perfect, we didn't get tired of the boat and there's enough time to visit and explore the islands. The check-in process was easy to find, was a very relaxing activity. I recommend it, Murano is the most famous for the crystal handcrafted goods, but Burano is prettier in my opinion and we liked most.

The boat took as on a round trip on smaller islands. Glass factory (and shop) and spectacular colorfull fishermans village

Go extra early to locate the place where you have to meet up. The guide was very nice and knowledgeable.

I loved the 15min commentary prior to the ride and wish that was longer. The boats seated 4 so we were with another couple. The Gondolier smiled when he saw us taking selfies that he was in the background on, so cute! Great value for the money

All of the people involved were wonderful - the gondolier, the tour guide, etc. That being said, Venice is so overrun and this experience is so commercial, it felt like a ride at Epcot not an authentic experience.

I booked this gondola excursion for our party of six with no issues. When we checked in I was informed that each gondola holds only five people and our party would have to split up. I wish this was included in the reservation process. The excursion itself was a bit disorganized. Our reservation was for 5:45. We checked in just before 5:30 and didn’t get started until about 6:10. The gondola ride was nice…about 20 minutes.

Not just a góndola ride but a mini tour as well. Great experience. You are in the góndola for a good 25-30 minutes.

There was a short walk w/historical information that was greatly appreciated. Well worth the cost of the tour.

I do not have anything bad to say. The glass maker experience was cool. I went on a beautiful day, nice weather, not to crowded, Mid may time frame was a great choice.

There was a great buzz around the meeting area. We shared our ride which was perfectly fine. It was lovely to float around the sidestreets as opposed to the grand canal which was very crowded making the waters choppy. We loved this!

If you want a quick gondola ride and nothing else, this is the right one. Takes a little turn into the canals (not under the Rialto Bridge). 30 minutes and then it's done but that's what I wanted.

The journey was with strangers, as expected less than 30 minutes and mass processing

The gondola ride was amazing. Emma was really helpful with her insights on the history of Venice. The entire activity was conducted professionally

A great way to discover Venice. Of course, the beautiful things are always too short. Depending on the provider, you'll take different roads.

The information given by the multilingual guide was clear and interesting to know. The islands are a must see, Burano being the most picturesque with its brightly colored houses. The boat ride is comfortable. The free time granted on site allows you to wander the alleys while admiring the very nicely stocked local shops.

Very nice demonstration at Murano glass factory , but that's it, no factory tour, only the shop. Beautiful experience exploring Burano. Rather sad at depopulated Torcello Island.

Really nice excursion to visit Murano and Burano ! The guide Andreas is perfect, he can speak lots of languages. Really practical to be able to board and get off at Santa Lucia or Saint Marco. We also visited Torcello, but I think it isn't worth the detour. The time we could spend in Murano and Burano was not enough, it would be better to skip Torcello and lengthen the time in Murano and Burano. Burano is the best spot for gorgeous photos !

The guide was amazing and narrated everything in 5 languages all day! The weather was not great--rainy and cold--but that could not be helped. I understand that we were trying to take in a lot of sights in one day, but it did at times feel very rushed.

It was a great way to see the culture and history of Venice and the surrounding islands. The glass demo was interesting and a must . The coloured houses in Burano are eye-catching and the story behind them light hearted. With quaint restaurants, for a light bite and a glass of wine. Spent approximately an hour and half at each location.

It was a great tour. Wonderful value for money experience. Very well organized the information shared by the guide was very interesting, the time allowed in each town was more than enough

The excursion to the lagoon gave us the opportunity to enjoy the beauty of the islands of Murano, Burano and Torcello. The boat ride through nature was breathtaking, and a stop on the island of Murano allowed us to see the glass making process and learn about the art of glassblowing.

The best €25 I ever spent! Amazing day trip to 3 gorgeous little villages! Perfect amount of free time in each place, the day flies in! Like other people have said, don't buy anything in the glass factory, things are much cheaper in the shops. Really nice big boat, with an option to sit inside or outside.

Perfect tour for us .. the right combination of guided information and free time. Highlight was Burano, would go back to explore more.

We walked along the narrow streets and admired the work of the craftswomen who create lace products. We spent more time on the island of Burano enjoying its charm.

The educational visit on the manual processing of glass in artisan ovens is interesting. But I don't understand why the shop is induced in internal shops with very high prices, even in the shops in the internal square of the town. The paradox is that in the bazaars along the route to Venice in the Rialto bridge area, the prices of Murano glasses, identical to those we bought on the island, are 3 euros lower per piece. One out of five would come free. What a disappointment!!!

The first 2 islands were very nice, the last one was not much (a church on an island) There were also people who did the 2 islands tour, I would recommend that to people. A visit to the glass museum is an absolute must as far as I am concerned, but I have not seen a tour in a glass factory (they must mean the museum, but you can visit it at your own expense and opportunity)

La experiencia del tour fue excelente, pero lo que realmente marcó la diferencia fue la atención que recibimos de Aurora. Por un retraso en nuestro vuelo, llegamos tarde a la actividad que teníamos reservada y pensamos que ya no podríamos participar. Sin embargo, Aurora nos recibió con una enorme amabilidad y se tomó el tiempo de ayudarnos a conseguir un lugar en el siguiente grupo, aunque no era el que correspondía a nuestro horario original. Su actitud fue sumamente atenta, cálida y resolutiva. En un momento de bastante estrés para nosotros, su forma de tratarnos nos dio mucha tranquilidad y nos hizo sentir cuidados. Gracias a su gestión pudimos disfrutar del tour y no perdernos la experiencia. Es muy valioso encontrar personas como Aurora, que no solo hacen bien su trabajo, sino que lo hacen con vocación y cariño. ¡Un agradecimiento enorme para ella!

1/2 heure de gondole sur l’heure annoncée Partage de la gondole avec un autre couple Sinon bien

Excellent, well organized good attention, good audio system, GAIA, excellent guide and the perfect finish a 3D experience of the beginnings of Venezia..great job!!!!

The guide was excellent. He gave us lots of information about the history of Venice. My only gripe would be to say he walked very fast and some people struggled to keep up with his. Perhaps this needs to be taken into account. The Gondola ride was beautiful. Very relaxing but it could have been even better had the Gondolier even so much as made eye contact with us. Had he been just a little bit cordial we would have given him a tip. That is not the fault of the guide or the tour company so overall this was a good activity

A must do in Venice. Very educational and a great experience. Our tour guide Beatrix was amazing with explaining everything to us and ensuring we had a good Gondola ride. I would recommend.

I was hoping to have commentary whilst IN the gondola but our guide Ellen was most excellent while walking around the city. Knowledgeable and professional and fun.

A 5-minute walk with some interesting explanations. About 30 minutes by gondola. The tour is pleasant and allows you to disconnect while enjoying Venice from its canals.

10-15 minute walking tour followed by approx 30 mins of gandola, the guide was nice and friendly. Must do in venice!

Our tour guide Beatrice was very friendly. We asked for the tour in French and she was able to speak to us very fluently. she had good knowledge about the history of Venice and the gondola. The gondola ride was very fun and finished with a VR presentation of Venice. The gondolier’s were helpful for people that need help coming in and exiting the gondola! 100% recommend!

Everything was fine. The guide was super friendly and the experience was wonderful.

Fantastic trip, really enjoyed the narrow street canals into the Grand Canal. Bit extra time would have been great though but defo worth the money

Tour guide is great the experience was amazing. What a beautiful city

Very interesting trip, the Murano glass factory is practically an art museum. There are beautiful and unapproachable pieces. It's a shame about the short time available, only an hour, Burano is also enchanting. Explaining everything to 100 people in 4 languages is not easy, perhaps it should last an hour more. However, the final judgment is more than positive..

Confusion with which boat and where to queue on a very busy quayside. Boat should have departed at 10.30 but was late and didn’t leave till 10.50. Guide could not be heard over noisy engine. Not much to see in Murano other than glass factory and a few shops selling the same. Burano was stunning, picturesque coloured houses with some amazing shops, restaurants and bars

Really well organised and Nicole’s commentary was great on the boat. The glass blowing demonstration was amazing and definitely recommend doing it. Lovely half day trip overall.

We loved the glassblower's performance; it was fascinating to watch. The shopping time was very short. The same goes for Murano, a cute little island but too little time to shop. Otherwise, the boat ride was very pleasant and the guide was very friendly.

Beautiful islands, the guide told us so many things on the way! Excellent

it's a very well run business. the crew onboard are extremely helpful and friendly. I highly recommend this company for your boat trip to Murano and Burano. grazie mille!

activated super very good guide. everything was impeccable thank you very much

Both Camilla and the captain were absolutely charming, the trip was just about the right duration. All great 👍🏼

The trip was absolutely worth it especially to visit 2 lovely interesting little islands. A big thankyou for the lovely Nicole for making the trip extra special with her interesting commentary and friendliness 😁😘

A pleasant activity that allows us to appreciate the islands of Murano and Burano in a short time.

It felt very organized and we enjoyed that aspect of it. We found the tour informative and thoroughly impressed with the guides handle on multiple languages. We did not know what to expect for the islands but really enjoyed them and the time allotted at each location, especially with the warm weather . We had expected to be dropped back off at a sorting point so we were surprised to be dropped off at St Mark's and have to figure out our way back to our starting location. Once the boat docked,we had intended to tip the guide and get some instructions from her, but she was the first to get off the boat and took off right away.

The trip was absolutely worth it especially to visit 2 lovely interesting little islands. A big thankyou for the lovely Nicole for making the trip extra special with her interesting commentary and friendliness

We had so much fun despite the cold weather. Our gondolier was very friendly and informative.

We arrived too late, but were immediately allowed to take a seat in the gondola. The armadillo was very nice and they took another nice picture of us.

Very pleasant and relaxing. Friendly gondolier but not very talkative.

Very nice experience, friendly guide and a neat and clean gondola!

An experience that should be lived at least once in a lifetime. Exciting, suggestive. I lived it with husband and children, and we were all enchanted

Beautiful gondola ride through Venice and to grand canal with family of 5. Very enjoyable, relaxing, and memorable! Thanks for making it easy to book and embark from gondola meeting dock.

Wonderful experience, super easy to find the meeting point and very helpful gondolier! Highly recommend!

It was an amazing tour with many interisting information about Venice given by the gondoliere. Thanks so much.

Excellent Simone was great highly recommend. Great location to board gondola.

A lovely 30-minute escape from the crowds. Highly recommend for couples!

Amazing - a must in Venice. The location was easy to find and the gondola ride was fantastic. A very friendly Gondolier. We arrived really early as we were in the area but the Gondoliers said it was no problem and they took us there and then.

Everything went well, quick 30min ride but the gondolas are sublime, I recommend! We arrived a little early and were picked up directly, thank you

Thoroughly enjoyed the experience . Especially the serenade . He had an amazing voice , we were very impressed with him . Shane he didn’t stop , we wanted to speak to him . But managed to tip him

It started 10 m-minutes late, but there were also 10 minutes longer, sometimes you say two, sometimes four and sometimes six people in one gondola, more than ten gondolas went from the main canal to a side canal and then it went back there, the singers and the instrument players you could hear the gondola took turns so that everyone could enjoy it) was far away of course you couldn't bike that much so 50 percent music guarantee

This was fantastic and totally worth the money! My husband and I traveled to Rome, Florence and Venice in July 2018. We were on a budget and didn't want to bust the budget, so went with the "shared" gondola option and then splurged to have the serenade option. The experience was unforgettable and easily the best part of our whole trip! The singer and the man with the accordion had great chemistry and were constantly interacting w/ my husband and I. I thought the 20 mins sounded kinda short, but it ended up being the perfect amount of time. Do it at sunset around 7:30 if possible. Highly recommend this to all my family members and friends, it was simply enchanting and something my husband and I will never forget!

I had seen a gondola with a singer a few days earlier and was very impressed with the performance. Now I was lucky that exactly this singer sang on our gondola ride. Thank you, it was beautiful

I thought the trip was very good... it was quite bouncy and there was a long wait in the queue before boarding but the guys were brilliant at getting everyone on and off the boats. The trip itself wasn't very long, but the singer and the accordion were audible across all the gondolas and the journey through the grand canal followed by a number of smaller canals was very good. Everyone who heard the singing or accordion music was smiling and waving and even some danced by the side of the river - overall a very good vibe - feel good trip. Glad we did it.

A truly worthwhile experience! Magnificent serenade with a very friendly singer and guitarist!

This is very nice activity! Man in gondola is very fun! I recommend you to experience this touar! Sharing a gondra is very fun because you can meet new friends on gondra!

it's great with the serenade. the ride itself is extremely short. Roughly 20-25mins with a quick round from where you launch.

Luckily we were in the same boat as the musicians and it was the best part of our Italy trip

According to the ad we booked with this company as they offered 6 passengers. Fine only 5 but questioned.They were extremely rude and argued with us re our booking, paper vouchers and electronic proof of purchase. After an hour they realized we were not Leaving so put us in boats. 3 of us were with the musicians and had fun but the others couldn’t hear the music well as the gondolier was on his cell the whole time. Our gondolier was yelling at us when we were getting out. Take your chances

Beautiful Gondola ride however not much of a guide & lots of traffic however memorable & special

We were early and they happily accommodated us. Everyone was very helpful and kind. Nice trip!

Wonderful experience, super easy to find the meeting point and very helpful gondolier! Highly recommend!

Beautiful gondola ride through Venice and to grand canal with family of 5. Very enjoyable, relaxing, and memorable! Thanks for making it easy to book and embark from gondola meeting dock.

Very nice experience, friendly guide and a neat and clean gondola!

We had a very enjoyable gondola ride (one and only as newlyWeds) with our guide. Luckily the weather was perfect and the guide told us interesting facts about the different historically significant buildings along the canal as we passed them. The trip felt like the perfect amount of time for a short afternoon activity after we toured the Basilica and Palace all morning.

It was nice to have a reservation and not have wait. Nice tour of the canals.

We had so much fun despite the cold weather. Our gondolier was very friendly and informative.

We arrived too late, but were immediately allowed to take a seat in the gondola. The armadillo was very nice and they took another nice picture of us.

Everything went well, quick 30min ride but the gondolas are sublime, I recommend! We arrived a little early and were picked up directly, thank you

Very pleasant and relaxing. Friendly gondolier but not very talkative.

A lovely 30-minute escape from the crowds. Highly recommend for couples!

Our gondolier Matias was really good we was whistling and singing a romantic song. When I told him how good it was he looks for the original song and put it on his phone. it was magical like our of a movie. we was also letting us know about the city it was very entertaining a perfect activity for my honeymoon ❤️

It was lovely but poured rain Careful of pick pockets as my friend had her phone stolen shortly after getting off

Loved being able to take photos and film other gondolas passing by. Especially under bridges!

We loved the activity! Our gondolier was great, friendly and very helpful.

the activity was as expected. the boatman spoke a little about the sights and kept quiet most of the time which is my preference.

The instructions for the meet point for the Gondola ride were not clear, however once we found the registration kiosk it was very straightforward. We were kindly helped onto the Gondola and the next 30 minutes were smoothly and effortlessly transported through the Canal of Venice

Duration need to be improved. For 170 we got ride only for 20 mins

It was short but really nice, Frederico as our guide was pretty good and funny, he pointed out every landmark we passed trough and greeted every gondolero passing by. Very enjoyable experience.

We couldn’t come to Venice without a traditional gondola ride. Would recommend.

Great guide but the boat is a lot weathered … all in all a fantastic experience !! We would highly recommend!

Little bit of a wait but only 10 mins. Was 30 mins and most enjoyable. Can’t fault it and we loved it. They also took photos for us on my phone.

A brilliant 30 minute gondola experience, our guide was great too

The trip to Burano and Murano was the highlight of our trip to Venice. Emma was amazing with all of her insider information! Highly recommend.

The tour guide and her assistant were excellent, couldn’t have been better. They programmed the tour to our desires, perfectly!! Very supportive informative and always at our fingertips. Everything about the tour was most marvellous💙💜 thank you.

Emma was fantastic! She was knowledgeable, fun, and made sure we were able to see and do exactly what we wanted. Her knowledge of Venice as well as Murano and Burano was very good and her English was excellent!

Our guide Tobia Navarro was excellent. Picked us up promptly at the hotel. He was very passionate about Venice and answered the many questions we had. Murano glass was amazing and we purchased some glass made by the master who was doing the demonstration. My husband was desperate to try green crabs but we couldn’t find a restaurant who did this dish. Tobia rang round some restaurants while we were on the glass tour. He found one on Burano and very kindly booked a table and reserved the dish for us After a very interesting visit to the lace making, and yet another purchase, we had the most fantastic meal and the crabs at Restaurant Galuppi. Our trip ran over its time but this was not an issue for Tobia. He was very laid back and an excellent guide. Private tour avoids the crowds.

The activity was excellent, it will remain as one of our best memory from Venezia. Emma is a friendly host which speaks English but also French, she gave us interesting pieces of information on her city, the culture, the food and of course the different islands of Venezia. Transportation was really well organized, it was so nice to have a private and fast boat when we could see that the other boats were so crowded with people. Murano and especially Burano are definitively places you would want to see if you have at least half a day to spare while visiting Venezia. These are quite unique and beautiful places.

no improvements. went like clockwork, wonderful, knowledgeable guide. pretty close to perfect.

Jasmine was a perfectly delightful guide, full of information and perfect English.

Emma was very nice and informative. we had a nice trip to Murano to the glass factory and Buramo to see the lace

Our guide Emma met us at our hotel and took us to a private water taxi. We toured the glass factory in Murano, then took the taxi to Burano. She showed us around the town, including lace making and Burano biscuits. Then we had a bit of free time to explore Burano and relax before we boarded the water taxi back to Venice and our guide walked us back to our accommodation. Our guide was friendly, funny and knowledgeable and the whole experience was fun. The price wasn't much more than the cost of just the private taxi on its own. Highly recommended!

Absolutely wonderful. Highly recommend this trip to anyone, including families with teenagers or older.

Emma, our guide was absolutely amazing. We've done a few tours across the globe and none have made us feel as 'at home' as this. While the tour sights themselves were magical, it was definitely the guide that was the Cherry on top. The glass blowing demonstration in Murano was awe-inspiring and exploring Burano on foot after was the perfect addition.

Super impressed. Had a wonderful experience seeing Burano and Murano that we never could have created on our own. Our guide Emma was a wealth of information and so fun to work with. She told us so much about the stops on the tour and about Venice in general. Would very highly recommend.

Walking tour was excellent. Guide spoke very good English, and was enthusiastic and informative. Walking tour was approx 1 hr 15 minutes long and got to see and learn about things you would otherwise not know. Would definitely recommend this in addition to just the Gondola ride as the extra cost is quite small.

A nice short orientation to a small section of Venice. The pace is fast with the guide walking a talking. Loved the history and the details about how people manage to live in the city especially when it rains!

Our guide was very informative. We had a better understanding of Venice and its history. Her stories were entertaining.

the first guide Valentina was very good and very kind, she explained very well and answered all the questions of the members of the group in a quick and targeted way. very good. the second guide, Alessandra, who accompanied us before the gondola ride, is a marvel, fantastic, funny and very friendly. he brilliantly conducted an Italian/French tour switching from one language to another with impressive ease! we are definitely satisfied

Experience to be recommended for those who want to wander around the city and learn many curiosities at the same time thanks to the presence of a guide. Right price/quality experience! Very kind and cordial. The only flaw: I booked the tour in Italian and during the tour the guide explained things in two languages: Italian/English. A lot of time is wasted that could be invested in more exhaustive questions or explanations.

We took this tour to see things other than Doge’s Palace and St Mark’s since we would be seeing those on another tour. And that is what the tour was - small backstreets with stops at interesting attractions with informed commentary from our guide. My only complaint is the audio device has poor sound quality which made it hard to understand the guide. It was better to not use it and stand near the guide whenever possible.

Our tour was good. 5 star to our walking tour guide. derive a star for Gondola, not a word from our Gondola driver/guide. The process for getting our tickets was different than any other tours we have done. Confusing and a snippy gal at the window

Guides provided clear instructions about the tour. There was no complications with getting to tour location.

Wonderful walking tour through San Marco area of Venice. We loved learning the history of this neighborhood.

Learned a lot about the town and saw a lot of interesting spaces we wouldn’t have seen on our own. The guide was very funny!

The tour was great! We walked (a lot!) and explored many roads, pontes and campos. The guide explained the History of the city and also the History behind the Monuments. We had almost 2 hours break before the gondola ride, and that was not expected. By the time we Started the gôndola ride, it was already very dark.

Francesca was very informative and I learned a lot about the history of Venice. We loved the Gondala ride our Gondalier was Phenomenal. I would highly recommend this walking tour and Gondala ride

We had some trouble getting to the location because we didn't know we had to take a taxi from outside of Venice which made us late. Ultimately, it was our fault for not doing more research, but we would have appreciated a bigger heads up in the directions for those who were not already in that area of Venice. Otherwise, it was a great time and we enjoyed ourselves!!

This worked well for me as a solo traveller as the usual prices meant it wouldn't have been an option for me on my own. Bit of a guided tour on the way to the Gondola ride which was quite serene once we were on our way. A bit of waiting around so you need to allow a couple of hours taking everything into consideration. The gallery at the end was well worth staying for, you really felt that you were there and had gone back in time with the 3D experience.

The Gondola ride was a unique way to see the city. They were very kind and accommodating. We will definitely do this again on our next trip to Venice.

This was an amazing experience with a group of friends.Its a must when your visiting venice and great photo opportunities when on the gondola boat.

We signed up for a gondola tour. Did not realize there would be another brief tour as we walked to the gondola docks. That was ok, but our primarty reason was to take a gondola ride. We enjoyed the gondola ride, however there was no interaction with the gondolier. Personally was not looking to be entertained by him or have an extensive conversation, but not even a welcome, hello or thank you.

Lovely ride, we had a good time. Marta Boccato was great guide. We were also lucky with the weather.

Great experience. The gondolier was very knowledgeable and friendly Wish I had more time for a longer excursion.

Experiencing Venice from a different perspective, from the canals, was a must do! Emma our guide gave us some extra info about Venice and the history of Gondolas, which was really interesting. Ending with a VR tour taking you back to the 15th century was quite entertaining.

Great short walking tour, followed up with a scenic gondola ride and then a tour into yesteryear with virtual reality goggles.

It was amazing, magical. Beatrice Da Ros was our guide, she was very sweet & explained everything and walked us through the streets of Venice. I highly recommend it to everyone.

The gondola ride, coupled with the expertise of the tour guide, brought the waterways and architecture to life!

Got's to do yes or yes super nice experience relaxing great view from the Grand Canal... Wife loved it

A lot of people for the tour, but I do have to say. For as many people in our tour group and the other one that meet at the same time. It was well organized and a pleasant experience.

Tour guide was knowledgeable and passionate about the islands. A few hours isn't enough to take in everything but its a great start.

Excellent time spent with our guide. We discovered streets where we had not ventured alone. Very good explanations that allowed us to discover Venice differently. The boat ride was a plus for us as we had only done one before. This walk allowed us to see other points of view because we started from another place but no comment from the guide.

Great variety of historical information away from the more touristy spots provided by the guide on the walking portion.

Boat ride to the islands was fabulous and we learnt some interesting history on the walking excursions.

The tour was very interesting. The guide told us lots of interesting things.

Nice introduction to our arrival in Venice, I highly recommend starting with this activity

Informative guide. Humorous and knowledgeable. Learnt so much about Murano and Burano

A wonderful guide who knew how to transmit to us all the subtleties of this magnificent island

A little hard to understand the guide because of the accent. But she was very good anyway. What she had to tell was very interesting. And she had a good sense of humor. All in all a very good experience. I absolutely love Venice.

There was some slight confusion at the meeting place as they had 2 different tours. Our guide was OK but there wasn't a lot of "content" in the tour and her English was a little broken, but understandable.