FAQ

If you didn't find the answer to your question, please feel free to contact us:

hi@alle.travel

+37255617605

  • Question: Why haven't I received my tickets?
  • Answer: Please check your spam folder in your email inbox. If the tickets are not there, contact our support team, and we will resend them to you.
  • Question: How can I cancel my order?
  • Answer: To cancel an order, please contact our support team via chat or email. Provide your order number for quick resolution.
  • Question: Can I pay after receiving the tickets?
  • Answer: Unfortunately, post-payment is not available. All tickets must be paid for at the time of ordering.
  • Question: Why is my payment not going through?
  • Answer: Possible reasons include insufficient funds on the card, technical issues with the bank, or incorrectly entered details. Please try using another card or payment method. If the problem persists, contact our support team.
  • Question: How can I reschedule the ticket date?
  • Answer: To reschedule the ticket date, please contact our support team. Provide your order number and the desired new date.
  • Question: Can I arrange a group order?
  • Answer: Yes, we can arrange a group order. Please contact our support team and specify the number of people and desired dates.
  • Question: How can I process a return for my order?
  • Answer: To process a return, please contact our support team. Provide your order number and reason for the return. We will process your request as soon as possible.
  • Question: Why hasn't my refund been processed?
  • Answer: Refunds can take up to 5-7 business days depending on the bank. If it has been longer, please contact our support team to check the status of the refund.
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