Refund policy

Refund Policy

These Refund Policy apply to the website https://alle.travel/ and any of the subdomains of it (the “Website”) and/or services offered by using the Website. The Website is the official website of OÜ Travel Nerd (hereinafter referred to as the “Company”), the company registered in Estonia, registry code 16388532, address Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 3 // 5 // 7, 10145. 

By accessing or using the Website and any services made available through the Website and affiliated websites, if any, (collectively, the "Services"), you ("User" and collectively with others using the Website "Users", and depending on the context the Guide or the Visitor as defined further) agree without any modifications to be bound by these Refund Policy.

It happens that the ordered tour for some reason has to be canceled. Please read our cancellation and refund policies carefully - this is important!

In case of cancellation of a Travel Service booked on the Platform, due to the fault of the Guide, the Company undertakes to procure all necessary actions for the return to the Visitor 100% of the purchase price (if paid) within 14 days from the date of the cancelled Travel Service.

In case of cancellation of Travel Service booked on the Platform at the request of the Traveller with a written warning to the Guide at least 24 hours before the agreed start time of rendering Travel Service, the Company undertakes to return to the Traveller 100% of the purchase price (if paid) within 14 days from the date of the contemplated rendering of the Travel Service unless the Travel Service includes non-returnable tickets (which shall be directly indicate in the description of Travel Service). 

In case of cancellation of a Travel Service booked on the Platform at the request of the Traveller and without a written warning to the Guide or warning less than 24 hours before the agreed start time of the Travel Service, the purchase price (if paid) shall not be refunded.

To receive a refund, the Traveller must request the cancellation of the Travel Service through the cancellation function of the Platform or by contacting the Company by any means indicated in the “Contacts” section of the Website. In such a case the Traveller shall also indicate the details of the means of payment that were used to pay for the Travel Service.

In case of cancellation of a Travel Service booked on the Platform due to adverse weather conditions, the Company undertakes to provide an equivalent replacement at a convenient time for the Traveller or return 100% of the purchase price to the Traveller within 14 days from the date of the cancelled Travel Service.

In case of cancellation of a Travel Service booked on the Platform due to an initiative of any regulator/government authority/regional or municipal authority connected with COVID-19 or any other pandemic, weather conditions, official restrictive measures, strikes any other external circumstances that are unforeseeable or can only be averted by disproportionate efforts on the part of the Guide and are beyond the Guide's control (force majeure events) make it impossible or significantly impede or endanger the performance of the activity, the Company undertakes to provide an equivalent replacement at a convenient time for the Traveller or return 100% of the purchase price to the Traveller within 14 business days from the date of the cancelled Travel Service.