Customer reviews of tours in Poland

After the first tour we wanted to buy a number of books in the shop adjacent to the site. We weren't there long, but once outside it turned out that our bus had already returned to the parking lot. Another family had the exact same thing. It was resolved quickly and efficiently because we were followed up. But maybe they can give people the opportunity to buy something.

Very exciting and impressive tour, only the waiting time of about an hour in front of the museum in Auschwitz was a bit tedious. Unfortunately we didn't have much time left in Birkenau because we didn't get there until quite late. But in principle I can only recommend it, I would do the tour again at any time.

We really enjoyed our tour, our guide was great. The day was just let down a bit by the sheer volume of crowds. I think the indoor parts of tour all lost their poignancy and intensity due to us always running into the group in front or the group behind running into us. We were in the afternoon with the non-tour guide customers also touring at their own pace and so it just felt a bit chaotic at points. The outside moments at Birkenau were far more touching and emotional with no distractions. I’d probably recommend a morning slot. Booking process and follow-on comms were excellent, thank you!

It was an impressive tour with a very good guide who could tell stories very well

Very organized tour and the guide from the museum was very knowledgeable

Highly recommended tour in a tragic place; Our guide (Wiktoria) took a lot of time; Thank you very much again

The tour was rewarding and good, the guide was really good and the tour operator helpful and flexible.

Day trip was brilliant although a very emotional experience. My only complaint was the guide walked so fast and for us three, one that has MS it was a struggle.

We really enjoyed the auschwitzz trip. The tour guide was good but could only speak broken English so sometimes we struggled to understand him. We were put into a different group and split away from our family on our trip. Clear communication is key on these kind of trips and that is where it lacked unfortunately.

Amazing, so informative but also heartbreaking! Trip was very well organised and easy to follow pick up ect. A must see when in Poland, guide was very detailed in telling the story.

The tour was very informative and the guide was so very knowledgeable it was amazing.

Excellent snd thought provoking The guide was outstanding Transport all ran smoothly

Picked up right on time, guide was knowledgeable throughout the day, well planned from start to finish, would definitely use again! 5*

It has gone very well. However, the van was very small. The person who picked us up didn't know Spanish, but once in the museum the guided tour was in Spanish. Very good service. Auschwitz is a must-see if you are in Krakow.

Excellent tour. Guide at Auschwitz was very informative and very interesting. A must visit when in Krakow

The day was lovely , our guide so so knowledgeable, our driver so so friendly , polite and helpful . Don’t think our day would of been as organised and informative without the 2 of them

Excellent, everything simple and well explained. Comfortable bus.

The tour guide and transport were great, but the museum was quite busy and so parts of the tour felt rushed. Would have liked a bit more time to take everything in. We went on a Saturday so maybe avoid weekends if possible!

Wonderful moving experience like traveling in time, totally recommended. Also the tour was very informative.

Even with snow the tour went ahead as planned with no delays. The driver and guide were fantastic. The tour itself was very emotional but definitely worth a visit so you can have some comprehension of what happened. You are outside 50% of the time so if you go in the winter months you will need to wrap up warm

The guide was very good,unfortunately I don’t remember her name but she explained everything clearly and was a good tour.

Everything went so smoothly, no waiting about driver was there on time and very pleasant. Would definitely recommend

A must do tour if you are in Krakow. Our tour guide was excellent.. very well organised tour and glad we went with the guide option.. our driver told us that on some tours people are just dropped off and then have to queue for ages to get on. Definitely worth the money and would highly recommend.

The pick from our hotel was on time,the driver was excellent and pointed out landmarks during the drive. The guide at Auschwitz was brilliant and knew the dates and explained everything. The whole day was excellent and well worth it. The lunch box was more than adequate.

The tour of auschwitz was an interesting experience however, we felt the tour was very rushed and the group sizes were way too big. I think I would recommend attending without a tour but with a guide.

From the pick up point - to the tour and back- a very good and moving day. This is a must if you are in the area - the site and exhibition was excellent and v thought provoking and a privilege to be allowed to see it all. The driver Michal and tour guide -Anna were exceptional. Thank you for a good day.

Picked up on time , friendly driver, the guide was amazing , totally recommend this trip, if ever in krakow this is a must trip, very informative and sad at the same time .

The auschwitz tour was great, the guide was great and really informative! Nothing bad to say about this part of the trip. However, the salt mines on the other hand was a different story. The guide rambled on about things that were irrelevant. Didn’t explain what each part of the mine was. Said something and practically ran away from the group. As we chased after her she had already started speaking again so had no idea what was going on. Also spoke extremely fast so also didn’t help. Constantly on your feet for 3 hours (after being at auschwitz) in a boiling hot room with no where to put coats or bags. There were about 2 pretty rooms at the mines. And the only lift to get back up 850 steps was an old mine lift. That has definitely no health or safety checks on it. And has defo been on there for about 50 years. So scared us to death. On a whole the salt mines was a waste of time and money and would never ever do them again or recommend them! Auschwitz is a great tour! Book that itself.

The guide at Auschwitz-Birkenau was good and clearly knowledgeable and the guide at the Salt Mine was also good. However the host/driver was less helpful. She did not offer clear instructions or timings and appeared to be abrupt when asked about them. Timings seemed to change without explanation. Her manner has affected the overall scoring.

Very good organization of these excursions. We received several emails and text messages the day before and the same morning to be informed of the time at which our driver would pick us up from our apartment. The visit to the Auschwitz and Birkenau camps is very rich in emotions. Our guide was friendly and interesting. You have to walk a lot given the extent of the sites. A snack is served after the visit to the two camps around 12 p.m. (basket with sandwich, pasta salad, apple, chocolate bar, water) Then head to the salt mines. A guide takes us to the bottom of the mines to start the visit (380 steps from memory!) Then we go from room to room through galleries to reach a depth of 130m. Some rooms are magnificent and gigantic. Finally we go back into the open air in the elevator. I do not recommend the visit to people who have problems walking (lots of stairs) but otherwise it is very interesting and very well organized.

A very impactful tour of Auschwitz, the salt mine was an interesting experience as well.

this is 10/10. prepare for a long day and my steps, but we'll worth it. each tour guide, both and Auschwitz and the salt mines were great! shout out to our driver Thomas, super helpful and very friendly throughout the day!

Auschwitz-Birkemau is an eye opener. Very educational. Wieliczka Salt Mine is a memorable experience. I enjoyed the day trip. And lunch was perfect. Thank you!

The salt mine guide was amazing and knowledgeable, the auschwitz guide was equally brilliant but the head set audio feed was sometimes problematic- not their fault! The tours were lengthy and very informative.

Very good organization and support, very friendly guide/driver.

What a great day! The guided tour of the Auschwitz and Birkenau camp was very well done and explained, with a touching but important speech. As for the Wieliczka salt mines, it was just magnificent and also very well organized. I recommend this offer 100%, which allows you not to worry about transport and to fully enjoy the activities!

A real fact finding day, the company were great and the tour was as expected well organised

The trip was long but that something we knew and we enjoyed it. The bus driver she was awesome such a good driving skills and so polite. The guide we had at the auschwitz was very well trained and she knew the place so well that she provided very good informations for the whole day. Salt mines very good too something we never saw and we where surprised. Thanks for everything guys

Great tour and seamless transport. Tour lead was super organised in getting the group to and from places.

really great and informative trip, with excellent transport and guide that's with you throughout the day. the only slight issue was the queues to get into Auschwitz, although the guide said it was an unusually busy day. it is also a long day with limited time for breaks, so I woukd recommend taking food with you. although there are bending machines outside auschwitz, and we had a quick 30 min break to grab some food before the salt mines. wear comfy shoes as there's a lot of walking involved

Trip was excellent but very tiring to do both tours on same day especially if not used to walking that much on one day. After all that walking, coach did not stop us in pick up point but further away - which meant more walking to our hotel

Excellent trip, the tour guides for Auschwitz and the Salt Mines were both engaging and interesting and the transportation was comfortable. A long day but all made easier by the tour leader and it was so well organised. The only negative was that the Google maps link sent to us for the pick up sent us to the wrong place but we found everyone in the end!

Johanna was absolutely fantastic. So knowledgeable and passionate. The Auschwitz tour was amazing. Never experienced anything like it. The salt mine was nice, the sculptures are worth seeing although it doesn't feel like it when you are you are walking down all the steps, but the lift back up is tiny and cramped. Lots of waiting for the lift aswell.

At the price I paid, the excursion was very amortized... 10 hours of tour for this price including transportation and guide in both places. I recommend it.

felt the actual tour was rushed, would have preferred a much slower tour of the site

This trip was okay. The guide provided by this company was great, very nice. However, the guide we had at Auschwitz was terrible. She walked so fast that you couldn’t keep up with her, she started talking before the entire group was present. The tour guide was so fast that you couldn’t even read the signs posted as she was moving on. She also spoke so fast that you couldn’t even comprehend what she was saying. It felt so rushed and I feel like I need to go back since I learned so little from the first trip. The salt mine was fine. Our guide, Anna was so sweet and knowledgeable. It’s a lot of walking and some cool salt statues but I could of done without it. My spouse however loved it.

The Auschwitz excursion was our negative point because the guide did not explain the places of interest well and he was running around and we missed places, monuments, paintings that interested us. On the other hand, the salt mine was excellent since the guide cared that we understood everything and went at an appropriate pace.

Absolutely brilliant trip with the wonderful Michael. We were so lucky to have Michael as a guide and he went above and beyond to make it a memorable trip. He was so respectful and emotive throughout the tour. Would highly recommend it.

The trip was brilliant. We travelled in extremely poor conditions, very heavy snow fall and very icy roads. The driver was fabulous. Very confident, safe and conscious of everything around us. My tour guide was Marta, she was clearly very knowledgeable and genuinely interested in the history she was telling us about. The tour itself was very fast moving and we were able to see quite a lot in a very short time. Wear comfy shoes because there's a LOT of walking and if going in winter, make sure you have your thermals because you're going to need them!

The tour as such was good, own first driver Michael was really good. In our way to Auschwitz we had a problem with the bus and we had to stop, we waited for a new bus to arrive ( we had more or less an hour delay). When we arrived with the new bus, we were first told that we will be divided in two smaller groups which didn’t happen. Then when the first part of the tour in Auschwitz I ended, we were informed that due to the delay we wont be able to visit Birkenau and this was very frustrating and of course not what we expected as we booked the 7:00 tour to be able to visit both camps with day light. In addition our return driver made a mistake and forgot to drop us off at ( /near) our accommodation as we said and we stepped out to the next stop ( which it was not far away but not the correct one).

Excellent from pick up to drop off well organised and great service.

We had booked a tour that would pick us up at the hotel at 11am. The evening before, we received a msg that instead of 11am it was going to be 5.15am. There was no possibility to cancel the trip as this option was mentioned in their conditions. A cancellation from our side with refund was also not possible. So, there was no other option then accepting (or don't go at all). We had to find a night shop to buy some food stuff as we were fare to early for breakfast in the hotel. We were warned that at the premises, no food could be bought. According to the bus driver that picked us up, this was more or less standard procedure. This was a very big annoyance for us. Except for that, the trip was really impressive. We had a very good guide (young polish woman) who spoke English very well and was really involved in everything what happened there

A little confusion over shuttle buses, but it worked out well. Our tour guide was excellent. She really knew her stuff and made the whole experience very exciting.

Amazing day, made very easy with the simple instructions on where to meet our transfer to arriving at the destination where we met our amazing informative guide. Definitely worth a visit!

Very good excursion, to be done, I would say, with a passionate guide like we had. Well organized except at lunchtime when we had less than 10 minutes to eat, we should allow at least 15-20 minutes

The tour guide was excellent, his English was extremely good and was very knowledgeable. Especially appreciated his word choice for subject. Transport was slightly late but was not the fault of the driver and was communicated to the group. We didn't see the barrack exhibitions but didn't feel this affected the quality of the tour and we didn't feel we missed anything. Appreciate the subject wasn't sugar-coated for tourists.

Beautiful day in Auschwitz. Transport and tickets were well arranged. The tour with the guide went a bit quickly. I would have liked a little more time but all in all it was a beautiful day.

Great driver, great guide, good communication...everything perfect!

Our guide at Auschwitz was speaking poor english and moved too fast. Transportation service was good.

Top experience. We are French and did the tour in English, the guide was great. Patient, clear and full of anecdotes, she was captivating and lived what she was telling. 1h30 in the first camp and 1 hour in the second (very easy visit for such a large camp). We had the time we needed to take our photos even if we shouldn't hang around. The organization was top notch, information and clear directions. Boarding the shuttles quickly, good driver. 100% recommended, go for it, the value for money is great.

Huge day, lots if walking, be prepared, auschwit z was amazing but felt a bit rushed, no time to stop and read the displays, but the guide was awesome, transport very good and comfortable, salt mine was a lot of walking for another 2.5 hours but super interesting, needed a dinner break to refuel, amazing to visit both places

Excellent trip, very well organised and Pawel and Olivier were brilliant, highly recommend

Fantastic guide, very knowledgeable and made it light hearted. Cannot recommend enough.

The initial part of the tour (Auschwitz) was perfect in its organization and precision of the guide. The frankly unprofessional part came later: we changed vehicles, getting on a smaller one, to reach the salt mine. Our driver took us to our destination, then told us that the guide was an hour late and there were two options: wait out there (in the cold, in the snow) or go to a nearby restaurant to get something. We were forced to sit in the restaurant and order something. After over an hour the drivers took us back to the mine, where we could begin the visit.

It was excellent! A long day, but everything was well organized. It started very early (at 5:50) which was not the time I selected, but I was already expecting it to change. The transport was well done, without waiting, the visit was excellent and I recommend it to everyone. We took lunch, but there is a restaurant in the salt mines. I think that the waiting time there may not be enough for some groups to have lunch.

From the app and email they gave us two different meeting places. We notified them and right at the time of departure they said that we were late and that they were not expecting us, with everything paid and running around the city due to poor organization. Except for that, the rest is very correct.

A brilliant full on day, very moving our guide Lukasz was very informative and passionate about the subject. He spoke clearly and we felt the words he told us. What a place. The salt mines they were just wow a must do experience ww really enjoyed it. A long day but so worth it.

It was a great day, long but well worth it. Organisation very good , communications very good. would highly recomend to anyone.

Really enjoyed our trip. We learned so much about Kraków’s history. Thanks to our tour guide at Auschwitz - Ziggy, and our tour guide at Wieliczka Salt Mine - Samantha. Both were fantastic.

Very friendly guides and drivers. Was a very good use of time and managed to fit both experiences in one day and thoroughly enjoyed.

The start of the day we really enjoyed. But the afternoon(salt mine) wasn’t really for us, it was very long winded and not what we expected. Lord of statues and not much of the “mine” we expected. Something that took 2.5 hours but I’d of been happy with a 30 min walk through. As I said the morning was brilliant (auschwitz) very moving. The guides through out the whole day were very knowledgeable and friendly. Coach driver also friendly and informative

the trip was fantastic. the driver who's name is Tarek was very patient and super with all of us. i wouldn't change anything about this experience.

A must do while visiting krakow. Know that the day is super long, and you will be exhausted by the end of the day. If you feel uneasy with that and time allows, book two different trips on separate days. You also need to walk lots. We got picked up at 6, but we booked the tour for starting time at 8. We got back at 7. Bear in mind that that might change. Lunch is not included but you will go to a good restaurant to eat. It was a bit of a quick lunch, something to keep in mind. The driver and guides were excellent and experienced. Communication was clear. Both tours were crowded tho, but that was the time of the year.

Great trip. Very well organised. Driver very knowledgable and helpful.

What a wonderful experience for both locations. Our guide Michael was amazing and couldn’t be any nicer. Thank you Michael for such a great day!

The visit to Auschwitz-Birkenau was far too stressful. Birkenau we ran across it felt like. The visit to the salt mine was good, but we would have preferred to spend less time there and more time in Birkenau.

The tour guides for both Auschwitz and the Salt Mines was extremely good, very informative.

We had a great day trip but our driver Tomaisk made our day even more enjoyable and stress free with his experienced guidance from picking us up in krakow to Auswitch-Birkenau to the salt mines and back to krakow. He was very helpful with directions and recommendations even going as far to walking us in the snow to a lovely restaurant. Our trip was very enjoyable and we sticked to the Schedule ensuring a nice break for us in between. I can’t recommend him enough as a driver he was so much more than that. An excellent tour guide!

Really well organised trip. Lovely tour guides that gave a very informative and professional tour. Would reccomend

Good tour, very sad history, but very informative tour guide. A long day but well structured, pick up was on time and even if the driver didn’t spoke any English she was very efficient with google translate and made sure we all understood instructions and how the day will go. I do recommend the tour.

Our guide was so knowledgeable and just excellent. A very sobering experience and something everyone should do

an experience that must be lived 100%, our guide took us to a place unfortunately with a sad history, managing to tell us with great enthusiasm about facets that don't always come to light, a truly experience not to be missed

The guide talked incessantly and left no opportunity to ask questions... Contrary to what was planned, the visit only lasted half a day...

Amazing trip that was really informative. Particularly thought the headphones was a great idea and made it so that none of the information being relayed by the guide, got missed. I came away with a greater understanding of the atrocities that happened here - it really does hit home how totally brutal this place was - which made me even more annoyed an upset to see disrespectful people taking selfies on the very tracks that led people to their murderers. The tour itself isn’t to blame for the shocking behaviour of others though.

Added bonus of the museum beforehand and very interesting, especially hearing from the locals that helped with food and clothes for the prisoners. The self tour around auschwitz was great !!! Birkenau would have been a much better experience if there was about 30 more minutes at the site, as it’s very difficult to get to the gas chambers at the back of the compound and back with comfort. 1 hour is not enough to cover a much larger area than Auschwitz and take in the extermination camp fully.

Extremely heart wrenching experience. Everything we were taught at school does no justice to the actual experience. I came in winter, so it was a little tough when the winds blow over the fields of ice. I don’t know how the prisoners managed to survive Polish winters with only rags on. Damian and Adrianna (our hosts) were fantastic.

It was interesting but almost too stressful, you always had to walk and didn't really have time to go to the toilet. The tour through Auschwitz was difficult to understand.

Departed with considerable delay from the meeting point which affected the timing of visiting the site. Very good and prepared guide.

Both drive and tour person were very knowledgeable informative and helpful. Made for a very good experience. All of the pre-trip communication was very helpful and made everything very smooth on the day. Many Thanks

Very informative guide, answered all questions without fail. Lots to see and get an understating for what people went through all those years ago

Everything was great. well organized and comfortable trip. The drivers were very polite.

we got a bolt ride to our meeting spot and they picked us up, it was around 1.30 coach ride (if you get travel sick make sure you take some tablets) our guide when we got there was lovely and very informative. i’d definitely recommend going. in total we were out for about 8 hours so pretty precise time wise. we didn’t opt in for lunch but we ended up being quite hungry however there was a cafe that sold food at the end if you do need to get something. overall 10/10

This was the perfect choice for an educational day trip. We had a group just under 30 and split into two groups so our final group to follow the guide was less than 15. The headsets were good quality and I was able to hear the guide without any feedback. He was well informed and appropriately sensitive. I think the tour was a good length, especially considering how cold it was outside. My only critique would be that I really wish we could have had a bit more time in the hall people’s pictures. That felt a bit rushed for such a heavy space. Overall, a high quality tour for a great price. Yes, you can go here on your own for a bit less than this, but this is exactly the kind of place that you need a tour to really get the full experience.

The guides don't really give you time to visit, which is a bit of a shame, everything is done very quickly. Feeling like you have to constantly rush... you don't have time to read the information panels. We must move quickly, The guide waits for no one. If I had to do it again, I would do it by myself.

Our guide was amazing. Very knowledgeable, would highly recommend this trip.

This day trip was great. The bus was on time and we had a great guide in Auschwitz. This guide also came with us to Birkenau. He really took the time for our group and was able to explain everything perfectly. We were very satisfied.

Amazing day, very informative and emotional look into past history.

Our transportation guide was timely. However they have a really bad set up for drop off and pick up. Once at the camp there are shuttles between the two museum sites…but our guide wanted us to come back to him and not use the provided shuttles which would separate us from our tour group. It would’ve been a lot easier if he just dropped us off and picked us up from the same parking lot. No reason to make things more complicated than necessary. He also said mix ups with the shuttle bus have happened before. Over all well worth the value but just a confusing system.

Guide was great and everything was well organised. I really had the feeling of being chased through the camp. Don't stop anywhere or just look at as many people as possible through Auschwitz (1). I understand the routing, but for that reason it leaves little impression. It's simply too busy for that.

It is worth doing, hard to do however, you will learn so much history about what happened at both of these camps, your guides where fantastic, driver was excellent and so friendly.

Emotional but everything ran so smoothly. Excellent guides. Highly recommended.

The guide has nothing to do with it, nor the driver who had to wait for customers very very late, so we did not have a visit in French and my 15-year-old granddaughter had a lot of trouble understanding the explanations of the guide who spoke too fast. The driver kindly offered us 2 small books in French but overall we are disappointed with this visit.

Punctuality of the driver to pick us up from the hotel; private and very comfortable transportation; the driver stays with us on site while waiting for the guide, everything is very well organized. The French guide is of very high professional quality, her diction is remarkable, very precise in her comments.

It’s was well organised and the tour guides carried out a good tour. Thank all

Comfortable smooth coach and an informative engaging host to a must see if you visit Krakow. A day we will never forget.

Both the tour and Guide well worth the money and would definitely recommend the service to anyone. Thank you very much.

obligatory passage when you come to Krakow, emotionally intense visit, our guide in French was remarkable. the only bad point is the intensity of the day, ultra fast, few breaks. . .you have to have the rhythm

Everything was perfect. Transport by private 9-seater vehicle. Confirmation email with departure time received as planned the day before departure. Very competent French-speaking guide for visiting the 2 sites. Return with the same mini bus to the same starting point in Krakow. I recommend !

I recommend. Everything was well organized. Clean car, nice driver, nice guide

Scary story. Everyone must see this. The trip was well organized, everything went according to plan. Nice driver

I loved it, the tour guide was amazing, I don’t remember his name.

Extremely impormative Tour with well spoken English. Pick up and the whole day went very smoothly. Could not have asked or expected for more for the price.

Good tour, very sad history, but very informative tour guide. A long day but well structured, pick up was on time and even if the driver didn’t spoke any English she was very efficient with google translate and made sure we all understood instructions and how the day will go. I do recommend the tour.

Our Guide was amazing, I don’t remember his name but he was excellent. You could see his passion, would highly recommend him. Eye-opening tour.

Tour was good. Weather was poor. Lunch was average. Felt quite rushed in places. Guide was hard to see/hear at some points. Would have been better with a smaller group.

everything went smoothly- you get sent a time when they pick you up. its about an hour 30 min drive I believe to the first stop. you get bathroom and coffee breaks if you did not have breakfast. the concentration camp itself well words really can't describe, so I will try. very unreal experience to see what these poor victims had to go through. There is a guide that will take over and go through both camps. so extremely sad your lunch you can honestly eat whenever: there is like two sandwiches, water, juice, apple, a bar and mentos gum. really highly recommend to go.

Very sad place, heavy weather. But something that deserves to be visited so that human beings never forget what happened there. Too sad part of history and it's important to remember the past so that it never happens again in the future.

This tour was well organised and sensitively handled. Our guide expertly guided us from pick up to handover at site and injected a welcoming friendliness and appropriate cheerfulness . I was understandably anxious about this visit but was made to feel comfortable as well as gaining new knowledge. The guide on site was excellent. This is not an easy trip in terms of facing the reality of the holocaust for most of us who have grown up with films and documentaries. I was able to quietly pay my respects as representative of my father who had the unfortunately duty of liberating another smaller camp, Bergen Belsen.

We were picked up by minibus from 300m from the hotel at 10:30 am. It took 30 minutes until they picked up all the participants. The journey to Auschwitz was 1 hour 20 minutes. The guide at the museum was wonderful, she gave us a lot of interesting details. We returned to Krakow around 6 pm.

Very good tour. Mix up with pick up place but was quickly sorted. The lady running the tour on the bus was really nice and friendly. We were given lunch which was rolls and cheese, water and some snacks. Can't complain really. However, when we arrived at Auschwitz, she wasn't very clear when we would have time to actually eat our lunch. The was a 6/7 minute rest period to use the toilet etc then the tour began. This tour itself was very informative, but a lot of walking so keep this in mind. Tour guide was easy to understand, helpful and knowledgeable. The journey itself was pleasant enough.

We had an excellent trip, once we did a reccy for where the pick up point was. The travel time is 1hr 30mins to Auschwitz, some other travellers didn't realise it was so far. As others say, it can seem a little rushed as other guides are behind you pushing your group onward, our guide was very informative and answered any questions we asked. Our coach driver was fabulous, he was funny, polite and a very safe driver. The tour operator was great and kept us informed as our trip was put forwards 2hrs.

Pick up was on time and both the driver and coach assistant were very nice. We obtained clear details of the tour from.the assistant with a packed lunch .We proceeded into the museum with no queuing and Clear details of returning pickup location. very professional service

All in all the trip was well organised. Although we had booked with hotel pick-up, this could not be realized. The packed lunch was sufficient. Our guide (was a woman) was great. Because we were a relatively small group, she took her time and answered our questions. The visit to Auschwitz was very formative. Although we were there for about 5 hours at 30 degrees, we didn't mind because we were totally focused. This "experience" has a long-lasting effect.

We had an excellent guide, he spoke in perfect English and slowly so everyone had time to listen and understand the information whilst watching the different exhibits. Aushwitz it's a mixture of indoors and outdoors, whilst Birkenau is all outdoors. So make sure to have a rain coat or umbrella and comfortable shoes.

Lunch was included and was nice, two rolls a piece of fruit, water and a snack bar. This was not given to us until 3pm so not really lunch time. We were picked up at 8.15am but a change of plan dropped us off in the centre so made our own way back which is one of the reasons we chose this option!

Pick up was scheduled close to the hotel as the bus could not come down the road we staying on. It worked out perfect and communication was good. We were able to leave bags on the bus since Auschwitz has a size restrictions on bags. I appreciated that. The tour was great and to include transportation and everything organized for us (even a few sandwiches!), it felt like a great deal. Would recommend anyone staying in Krakow and planning to do Auschwitz, to boom this way.

You have to do this tour if in Krakow or nearby, it's a no brainer! Was very emotional but super educational and informative. Very well organised and great hosts and tour guide. DO NOT MISS. Was the best activity I did during my travels across all of Poland.

The day before the trip, we received a call and they confirmed the pickup time. Our driver Peter arrived on time and took us straight there. Was great to skipped the security queue, there were many school parties that day. Finally the tour was conducted by a fluent English speaker. Happy to recommend.

Hard experience but to do. Well organized. Requested a time, the night before they move it in advance of an hour. They could have been more precise. Meeting point for the return: The last traveler showed up an hour later. Better to give a definitive time. Very good guide with excellent Italian. Recommended

Mario is an amazing guide! He explained everything with a lot of detail, he made us transport ourselves to the sad past, reflecting and measuring everything that was lived more clearly.

insanely well organised. I was called + got a message the day before for the exact pick up location and time (we had to walk like 4 minutes). The bus then left on time, our guide picked us up in front of the bus, we visited Auschwitz first, then a short bus drive to Birkenau. 20 minutes after we left back to Auschwitz and around 7.5 hours later we were back home.

The guides were all very informative and well prepared. They could get through the terrible message of the lager very effectively. I appreciated the organization and the pickups by shuttle bus, although our tour was as anticipated by 1 hour, it didn’t affect us much and actually left us more afternoon time.

Well worth it. A surreal experience. Don’t plan on doing anything after, make this the one thing you do in the day. Just so much to process.

We had a fantastic guide who was very knowledgeable and emotive speeding us around. The whole experience was emotional and sobering

Bus could fit 24 people including driver and the tour ""guide"", but we was only 10 people in the bus (1.5h ride) to Auschwitz-Birkenau. Got 15min break, toilets (free) and restaurant with food, snacks, drinks and ice-cream at the entrance, no need to order food from the tour company. They say no bags bigger than a A4-paper, but I had my school backpack and they let us in with it, same with many other tourists that had it. No locking storage for bags there. They splitted us up by language of the tour with other groups of the tour company. The tour in Auschwitz is 1h 50min with a guide (not same person from the bus), I recommend not to walk alone as its not interested without a guide. Then 10min break before a 2min bus ride to Birkenau. 1h 30min tour with the same guide in Birkenau. And then 1.5h ride back to Krakow. We could survive with bank cards through the whole Krakow trip, no cash is needed. Mask is required inside.

Michal made our tour absolutely perfect! He arrived on time right outside our hotels doors and couldn’t do enough for us, he was so polite and helpful. When we arrived we had to queue for the tickets but Michal sorted all this out for us so the tour got through together and without waiting! Our tour guide (Magda) was so passionate and really made the experience for us, she was so so knowledgeable and we honestly couldn’t have had a better tour guide. Michal was waiting for us after our tour and although there was so much traffic, he still dropped us at our hotels front door which is really appreciated. If any one’s having doubts on which tour to book - this is the one!!!! Couldn’t recommend it enough - thank you all for the tour

We we're told it was a hotel pick up. It wasn't. But only had to walk 8 mins down the road. The trip was really good the lady who did the tour was excellent. After the tour finished it was all back on the bus this is when we we're told that everyone would be dropped of at the same place. Hotel Radisson blue. Very compitant driver even though the weather was very bad. So of the bus and a 25 min walk back to our hotel. Really enjoyed the day but could have done with more information about travel arrangements. But thanks for a very memorable trip

From the very start Anna was very friendly and informative, bus was so clean.

The guide very very good but having canceled the tour the day before and having to pay the difference, I absolutely do not accept it !!

Had an amazing host who was extremely knowledgeable not only about Auschwitz but also about Krakow and Poland its self. Would highly recommend this tour for anyone who is looking to see Auschwitz at their own pace. Entrance into Auschwitz museum was difficult and very busy. This was of no fault of out guide it was more down to the museums own disorganisation.

Pavel picked us up straight from our accommodation and drove us to Auschwitz while describing the history of different parts of the route to us. He was very informative and easy to chat with. He also helped us find a good route to explore Auschwitz 1 & 2.

I don’t know how to review a place like this so I am only reviewing our wonderful tourguide. He was very polite and helpful with all our questions. He gave useful information during the ride. We felt absolutely comfortable and safe with him. Thank you so much Paul!

We had a great time. Our driver Chris was really nice and very helpful. Even though We didn’t have a guide when he gave us guide book he helped us by marking the most important places we should see in auschwitz. He was willing to answer all our questions on our way back and explain things that we saw and didn’t understand. Totally recommend this.

Paul exceeded our expectations of this trip although the experience was of sorrow with what happened at Auschwitz Paul was very informative and we certainly learnt alot with the information he gave us about Auschwitz and Kraków. Paul was very friendly and made us feel at ease as soon as he collected us we were made to feel like VIPs, he was very friendly and respectful and the vehicle was very smart, clean and safe.

Despite the circumstances of the entire Nazi regime and the crimes they committed seen in this tour, then entire trip was an eye opening experience and tour itself did it justice! Definitely recommend this tour to anyone that wishes to have a self guided experience of the camps. Much preferred having our own time to explore the camps than a guided tour as this would have taken far longer and aspects would have been missed. Definitely recommend this tour to anyone that wishes to visit such a horrific place, which is a sobering experience.

We had our tour with Paul and he was so helpful and knowledgeable about auschwitz and the war. He showed us lots of important landmarks and told us about inspirational people who helped in the liberation of auschwitz. He was polite, happy and willing to deal with any queries!

The coach was so easy and convenient- the pick up point is central and easy to find. The coach gave us plenty of time in each camp and clear instructions on entry and pick up. The journey is around an hour and a half- the hometime traffic around 5 was busy and slow. Some guests were disappointed that there wasnt a guide- there are plenty other tours you can book with this option. This tour allowed us to explore at our own pace, read the information and use the guidebook. As someone who has visited before this was perfect. I would recommend a guided tour for people unfamiliar with the history and stories of auschwitz- it is such a fascinating, haunting and educational place and there is so much to learn of the atrocities.

A pleasant young driver with an 8 seater van arrived at the designated pick up point on time. The van was clean and air conditioned. There was heavy traffic on the journey to Auschwitz. On arrival the driver gave us a guide book and advice both venues. He advised to go to Birkenau first on the free local buses and then return to Auschwitz to complete our tour. We took his advice and just had enough time to get both venues done before we returned to Krakow. The journey home was much quicker as there was less traffic.I aw

If I could give a higher score I would. The experience and service this company provided was outstanding. From booking online to the collection on the day was flawless. We received regular updates about our booking and always had piece of mind. On the day of our pick up we were a bit worried that we may not have been in the right place. We called the number provided and had a response within seconds to reassure us that we were in the right place and that our driver would be there soon. I have to say as well that the highlight to the whole booking was our pick up driver called Chris. He went through our entire day with us and although our activity was a non-guided tour, he provided all of us with a tour guide (and asked we returned it after) and pointed out all the ""key places"" to visit. He essentially acted as a mini tour guide and helped us with everything, very friendly and could not have been any more helpful. Easiest way to describe would be a LEGEND

Everything was very well-organised - we got picked up from Krakow on time and the tour guide was super friendly, very welcoming and very knowledgable. He was full of interesting facts about Polish history, landmarks and Auschwitz. I would definitely recommend this tour to anyone wanting to visit Auschwitz and learn about the history.

Thank you to our guide Pawel!! This experience was amazing from start to finish and Pawel was brilliant, really made the tour come to life with his knowledge of Auschwitz-Birkenau. He was really punctual and even asked us after the tour where we wanted dropping off in Krakow to make it easier to get to our accommodation. Can't recommend booking with these guys enough! 5****

arriving at the camp early is a major factor in appreciating the opportunity Chris the guide was consumately learned and helpful Take more attention in advising older guests of the rigours of the salt mine visit

Everything super! Extremely knowledgeable guide with perfect English. Incredible organization, we managed to see so many interesting things. Recommended if you come to Krakow!

Pick up was easy, although our original time did get changed however after seeing the queues at auschwitz this made total sense. Wieliczka was amazing, we enjoy it very much. Marcin was lovely he stayed with us all day, he was a great tour guide. We had a great day out, just be prepared for lots of walking and a very long day x

Trip was excellent. Highly recommended! We got picked up at 7am at the kiss&ride parking lane. The bus came on time and the tour guide welcomed us onto the bus where we traveled for around and hour to auschwitz. The tour guide was amazing. Really knowledgable and made the day very straightforward. We then travelled by bus to the salt mine which took around a hour but was a 10/10 experience. A long day full of walking so be prepared and you must take lunch with you as there aren’t many places to get anything. Highly recommend the full tour and guide

From pick-up to drop off was an amazing day. Our guide Anna was phenomenal.

Pick up was great. Explanation of what to expect from the day explained well. Auschwitz birkenau was fantastic , museum and camp. Salt mine was just an hour too long. This tour got a bit boring and could have completed much sooner although an amazing mine !

the trip was great. very organised. I felt we could have took more time in Auschwitz however I know you also have a time limit to adhere to. over great day

An amazing day, picked up from our hotel and taken to a coach. The tour guide around Auschwitz was incredibly knowledgeable and friendly. Salt mines were fantastic.

I really enjoyed the day. The salt mines guide was really enthusiastic! It was a long day but more than worth it

It was an extremely long and hard day yet something everyone should experience to educate themselves. The salt mines were fantastic and beautiful. We had the lunchbox which was provided which was definitely worth it, the sandwiches were really nice. Both guides at auschwitz and the salt mines were excellent; extremely knowledgeable and friendly. A really good experience and would definitely recommend.

We had a lovely guide for the whole day tour who handed us off to two great tour guides. Very informative in both places with a few breaks for you to do what you needed (eat, drink or use the toilet). Only thing that was lacking was time to stop and look at things though this was not the fault of anyone it was just because there were so many tours happening you had to move on.

Brilliant tour of the Salt Mines which was entertaining and informative. Guide for Auschwitz was excellent and really brought the horrible reality of it to life. Highly recommend.

Two really great experiences with some amazing guests, our guide/driver wasn’t as chatty as we were expecting but got us to where we needed to go.

Lots to learn and lots to see. Me and my daughters (who are 11 and 13 years!) learnt a lot on our trip. Lots of history which will now help them learn this at school. Only down side is the first part of the trip was been given such a small amount of time to get around. Definitely recommend.

The trip was so easy and well organised. Picked up from meeting point and dropped back off with no problems at all. Brilliant

Die Organisation war gut. Unser Guide war freundlich und hat uns gut auf die einzelnen Stationen vorbereitet. Besonders beeindruckend war für mich die Ausstellung über die Bewohner des Ortes Auschwitz, Augenzeugenberichte über den Alltag im Schatten des KZ und die Hilfen, welche sie den Häftlingen haben zukommen lassen. Birkenau und das KZ haben wir auf eigene Faust mit Hilfe eines Papierguides erkundet.l Leider war die Zeit zu knapp um wirklich alles zu entdecken. Ein Ausflug der nachdenklich macht und lange nachwirkt.

I enjoyed the visit! I didn't like the change in schedule as we had to rush through the visit due to closing time! I didn't like having selected a giia in Portuguese and they just gave me a book in Portuguese that I could have purchased anywhere! I didn't like that the guide didn't accompany us during the visit, leaving us to our own devices.

Good in general, I suggest there be audio in Spanish at the Austwitz museum. I also suggest improving the reception of passengers at the meeting point.

The trip was amazing with a very informative tour guide. The transfer was also good, however the pick up location was not near our hotel

beautiful but if I had seen better that there was no guide as a person I would not have booked, it was difficult to understand where we were or what we were seeing only through the guide book