Customer reviews of tours in Poland

Die Organisation war gut. Unser Guide war freundlich und hat uns gut auf die einzelnen Stationen vorbereitet. Besonders beeindruckend war für mich die Ausstellung über die Bewohner des Ortes Auschwitz, Augenzeugenberichte über den Alltag im Schatten des KZ und die Hilfen, welche sie den Häftlingen haben zukommen lassen. Birkenau und das KZ haben wir auf eigene Faust mit Hilfe eines Papierguides erkundet.l Leider war die Zeit zu knapp um wirklich alles zu entdecken. Ein Ausflug der nachdenklich macht und lange nachwirkt.

The trip was amazing with a very informative tour guide. The transfer was also good, however the pick up location was not near our hotel

beautiful but if I had seen better that there was no guide as a person I would not have booked, it was difficult to understand where we were or what we were seeing only through the guide book

Lots to learn and lots to see. Me and my daughters (who are 11 and 13 years!) learnt a lot on our trip. Lots of history which will now help them learn this at school. Only down side is the first part of the trip was been given such a small amount of time to get around. Definitely recommend.

The trip was so easy and well organised. Picked up from meeting point and dropped back off with no problems at all. Brilliant

I enjoyed the visit! I didn't like the change in schedule as we had to rush through the visit due to closing time! I didn't like having selected a giia in Portuguese and they just gave me a book in Portuguese that I could have purchased anywhere! I didn't like that the guide didn't accompany us during the visit, leaving us to our own devices.

Good in general, I suggest there be audio in Spanish at the Austwitz museum. I also suggest improving the reception of passengers at the meeting point.

The day was lovely , our guide so so knowledgeable, our driver so so friendly , polite and helpful . Don’t think our day would of been as organised and informative without the 2 of them

It has gone very well. However, the van was very small. The person who picked us up didn't know Spanish, but once in the museum the guided tour was in Spanish. Very good service. Auschwitz is a must-see if you are in Krakow.

Picked up right on time, guide was knowledgeable throughout the day, well planned from start to finish, would definitely use again! 5*

The tour guide and transport were great, but the museum was quite busy and so parts of the tour felt rushed. Would have liked a bit more time to take everything in. We went on a Saturday so maybe avoid weekends if possible!

Amazing, so informative but also heartbreaking! Trip was very well organised and easy to follow pick up ect. A must see when in Poland, guide was very detailed in telling the story.

Day trip was brilliant although a very emotional experience. My only complaint was the guide walked so fast and for us three, one that has MS it was a struggle.

Excellent, everything simple and well explained. Comfortable bus.

We really enjoyed the auschwitzz trip. The tour guide was good but could only speak broken English so sometimes we struggled to understand him. We were put into a different group and split away from our family on our trip. Clear communication is key on these kind of trips and that is where it lacked unfortunately.

Excellent snd thought provoking The guide was outstanding Transport all ran smoothly

The tour was very informative and the guide was so very knowledgeable it was amazing.

Excellent tour. Guide at Auschwitz was very informative and very interesting. A must visit when in Krakow

Good tour, very sad history, but very informative tour guide. A long day but well structured, pick up was on time and even if the driver didn’t spoke any English she was very efficient with google translate and made sure we all understood instructions and how the day will go. I do recommend the tour.

Our Guide was amazing, I don’t remember his name but he was excellent. You could see his passion, would highly recommend him. Eye-opening tour.

Extremely impormative Tour with well spoken English. Pick up and the whole day went very smoothly. Could not have asked or expected for more for the price.

Tour was good. Weather was poor. Lunch was average. Felt quite rushed in places. Guide was hard to see/hear at some points. Would have been better with a smaller group.

I loved it, the tour guide was amazing, I don’t remember his name.

Trip was excellent. Highly recommended! We got picked up at 7am at the kiss&ride parking lane. The bus came on time and the tour guide welcomed us onto the bus where we traveled for around and hour to auschwitz. The tour guide was amazing. Really knowledgable and made the day very straightforward. We then travelled by bus to the salt mine which took around a hour but was a 10/10 experience. A long day full of walking so be prepared and you must take lunch with you as there aren’t many places to get anything. Highly recommend the full tour and guide

Pick up was easy, although our original time did get changed however after seeing the queues at auschwitz this made total sense. Wieliczka was amazing, we enjoy it very much. Marcin was lovely he stayed with us all day, he was a great tour guide. We had a great day out, just be prepared for lots of walking and a very long day x

arriving at the camp early is a major factor in appreciating the opportunity Chris the guide was consumately learned and helpful Take more attention in advising older guests of the rigours of the salt mine visit

Pick up was great. Explanation of what to expect from the day explained well. Auschwitz birkenau was fantastic , museum and camp. Salt mine was just an hour too long. This tour got a bit boring and could have completed much sooner although an amazing mine !

From pick-up to drop off was an amazing day. Our guide Anna was phenomenal.

Everything super! Extremely knowledgeable guide with perfect English. Incredible organization, we managed to see so many interesting things. Recommended if you come to Krakow!

the trip was great. very organised. I felt we could have took more time in Auschwitz however I know you also have a time limit to adhere to. over great day

Everything was perfect, but we had to take the tour in English because there was no one in Spanish despite taking it in Spanish, and they told us a day before.

This tour was really interesting with a perfect guide. I advise everyone to live this experience

It was incredible. We learned a lot that we had no idea. The guide was amazing and did fantastic. If I could give more than 5 stars I would!!

Amazing. Our guide was Lucas and just wow! He was fantastic and totally made the trip.

Very impressive. So intense to see what the Nazis did. Everyone should do this tour.

I think the visit was a bit rushed. I would have liked to dwell more.

Diego, the very good guide. Exhaustive and engaging explanations. Top organization.

Drivers and guide were most helpful nothing was a bother to them explained everything pick up &drop off when we were told would highly recommend to book

Very good trip, everything was explained and communication was great. Meeting point was easy to find and journeys were comfortable.

A magnificent excursion, it is not to be missed, although you are always running because the distances are long

Piotr was our driver. He knew a lot about Krakow and transported us to the sites quickly.

The arrangement is very good, and the driver will communicate in advance.

Very interesting. The guide, Chris, was very sensitive to the topic of the Holocaust. Salt mine was awesome

The tour is perfect if you have little time in Krakow. It was a very useful day, but a bit heavy.

Amazing, guide was brilliant for auschwitz and the salt mines. salt mines specifically was amazingly guided and very informative. this tour is a must do!

Overall good. Glad we did Auschwitz first then salt mine. Only thing because our slot starts at 8am, we had to be picked up as early as 6am. But overall excellent experience. Must do list when in Krakow

An excellent trip with an exceptional guide who was very knowledgeable, friendly and informative.

Highly recommended tour in a tragic place; Our guide (Wiktoria) took a lot of time; Thank you very much again

It was an impressive tour with a very good guide who could tell stories very well

We really enjoyed our tour, our guide was great. The day was just let down a bit by the sheer volume of crowds. I think the indoor parts of tour all lost their poignancy and intensity due to us always running into the group in front or the group behind running into us. We were in the afternoon with the non-tour guide customers also touring at their own pace and so it just felt a bit chaotic at points. The outside moments at Birkenau were far more touching and emotional with no distractions. I’d probably recommend a morning slot. Booking process and follow-on comms were excellent, thank you!

The tour was rewarding and good, the guide was really good and the tour operator helpful and flexible.

Very organized tour and the guide from the museum was very knowledgeable

Very exciting and impressive tour, only the waiting time of about an hour in front of the museum in Auschwitz was a bit tedious. Unfortunately we didn't have much time left in Birkenau because we didn't get there until quite late. But in principle I can only recommend it, I would do the tour again at any time.

After the first tour we wanted to buy a number of books in the shop adjacent to the site. We weren't there long, but once outside it turned out that our bus had already returned to the parking lot. Another family had the exact same thing. It was resolved quickly and efficiently because we were followed up. But maybe they can give people the opportunity to buy something.

The trip was long but that something we knew and we enjoyed it. The bus driver she was awesome such a good driving skills and so polite. The guide we had at the auschwitz was very well trained and she knew the place so well that she provided very good informations for the whole day. Salt mines very good too something we never saw and we where surprised. Thanks for everything guys

At the price I paid, the excursion was very amortized... 10 hours of tour for this price including transportation and guide in both places. I recommend it.

Excellent trip, the tour guides for Auschwitz and the Salt Mines were both engaging and interesting and the transportation was comfortable. A long day but all made easier by the tour leader and it was so well organised. The only negative was that the Google maps link sent to us for the pick up sent us to the wrong place but we found everyone in the end!

Trip was excellent but very tiring to do both tours on same day especially if not used to walking that much on one day. After all that walking, coach did not stop us in pick up point but further away - which meant more walking to our hotel

felt the actual tour was rushed, would have preferred a much slower tour of the site

This trip was okay. The guide provided by this company was great, very nice. However, the guide we had at Auschwitz was terrible. She walked so fast that you couldn’t keep up with her, she started talking before the entire group was present. The tour guide was so fast that you couldn’t even read the signs posted as she was moving on. She also spoke so fast that you couldn’t even comprehend what she was saying. It felt so rushed and I feel like I need to go back since I learned so little from the first trip. The salt mine was fine. Our guide, Anna was so sweet and knowledgeable. It’s a lot of walking and some cool salt statues but I could of done without it. My spouse however loved it.

really great and informative trip, with excellent transport and guide that's with you throughout the day. the only slight issue was the queues to get into Auschwitz, although the guide said it was an unusually busy day. it is also a long day with limited time for breaks, so I woukd recommend taking food with you. although there are bending machines outside auschwitz, and we had a quick 30 min break to grab some food before the salt mines. wear comfy shoes as there's a lot of walking involved

The Auschwitz excursion was our negative point because the guide did not explain the places of interest well and he was running around and we missed places, monuments, paintings that interested us. On the other hand, the salt mine was excellent since the guide cared that we understood everything and went at an appropriate pace.

Great tour and seamless transport. Tour lead was super organised in getting the group to and from places.

A real fact finding day, the company were great and the tour was as expected well organised

Johanna was absolutely fantastic. So knowledgeable and passionate. The Auschwitz tour was amazing. Never experienced anything like it. The salt mine was nice, the sculptures are worth seeing although it doesn't feel like it when you are you are walking down all the steps, but the lift back up is tiny and cramped. Lots of waiting for the lift aswell.

What a great day! The guided tour of the Auschwitz and Birkenau camp was very well done and explained, with a touching but important speech. As for the Wieliczka salt mines, it was just magnificent and also very well organized. I recommend this offer 100%, which allows you not to worry about transport and to fully enjoy the activities!

I recommend. Everything was well organized. Clean car, nice driver, nice guide

Comfortable smooth coach and an informative engaging host to a must see if you visit Krakow. A day we will never forget.

It’s was well organised and the tour guides carried out a good tour. Thank all

Both the tour and Guide well worth the money and would definitely recommend the service to anyone. Thank you very much.

Punctuality of the driver to pick us up from the hotel; private and very comfortable transportation; the driver stays with us on site while waiting for the guide, everything is very well organized. The French guide is of very high professional quality, her diction is remarkable, very precise in her comments.

The guide has nothing to do with it, nor the driver who had to wait for customers very very late, so we did not have a visit in French and my 15-year-old granddaughter had a lot of trouble understanding the explanations of the guide who spoke too fast. The driver kindly offered us 2 small books in French but overall we are disappointed with this visit.

Scary story. Everyone must see this. The trip was well organized, everything went according to plan. Nice driver

obligatory passage when you come to Krakow, emotionally intense visit, our guide in French was remarkable. the only bad point is the intensity of the day, ultra fast, few breaks. . .you have to have the rhythm

Everything was perfect. Transport by private 9-seater vehicle. Confirmation email with departure time received as planned the day before departure. Very competent French-speaking guide for visiting the 2 sites. Return with the same mini bus to the same starting point in Krakow. I recommend !

Emotional but everything ran so smoothly. Excellent guides. Highly recommended.

Our guide at Auschwitz was speaking poor english and moved too fast. Transportation service was good.

The tour guide was excellent, his English was extremely good and was very knowledgeable. Especially appreciated his word choice for subject. Transport was slightly late but was not the fault of the driver and was communicated to the group. We didn't see the barrack exhibitions but didn't feel this affected the quality of the tour and we didn't feel we missed anything. Appreciate the subject wasn't sugar-coated for tourists.

Great driver, great guide, good communication...everything perfect!

A little confusion over shuttle buses, but it worked out well. Our tour guide was excellent. She really knew her stuff and made the whole experience very exciting.

Beautiful day in Auschwitz. Transport and tickets were well arranged. The tour with the guide went a bit quickly. I would have liked a little more time but all in all it was a beautiful day.

Top experience. We are French and did the tour in English, the guide was great. Patient, clear and full of anecdotes, she was captivating and lived what she was telling. 1h30 in the first camp and 1 hour in the second (very easy visit for such a large camp). We had the time we needed to take our photos even if we shouldn't hang around. The organization was top notch, information and clear directions. Boarding the shuttles quickly, good driver. 100% recommended, go for it, the value for money is great.

Very good excursion, to be done, I would say, with a passionate guide like we had. Well organized except at lunchtime when we had less than 10 minutes to eat, we should allow at least 15-20 minutes

Amazing day, made very easy with the simple instructions on where to meet our transfer to arriving at the destination where we met our amazing informative guide. Definitely worth a visit!

A very impactful tour of Auschwitz, the salt mine was an interesting experience as well.

The auschwitz tour was great, the guide was great and really informative! Nothing bad to say about this part of the trip. However, the salt mines on the other hand was a different story. The guide rambled on about things that were irrelevant. Didn’t explain what each part of the mine was. Said something and practically ran away from the group. As we chased after her she had already started speaking again so had no idea what was going on. Also spoke extremely fast so also didn’t help. Constantly on your feet for 3 hours (after being at auschwitz) in a boiling hot room with no where to put coats or bags. There were about 2 pretty rooms at the mines. And the only lift to get back up 850 steps was an old mine lift. That has definitely no health or safety checks on it. And has defo been on there for about 50 years. So scared us to death. On a whole the salt mines was a waste of time and money and would never ever do them again or recommend them! Auschwitz is a great tour! Book that itself.

The salt mine guide was amazing and knowledgeable, the auschwitz guide was equally brilliant but the head set audio feed was sometimes problematic- not their fault! The tours were lengthy and very informative.

this is 10/10. prepare for a long day and my steps, but we'll worth it. each tour guide, both and Auschwitz and the salt mines were great! shout out to our driver Thomas, super helpful and very friendly throughout the day!

Auschwitz-Birkemau is an eye opener. Very educational. Wieliczka Salt Mine is a memorable experience. I enjoyed the day trip. And lunch was perfect. Thank you!

Very good organization and support, very friendly guide/driver.

The guide at Auschwitz-Birkenau was good and clearly knowledgeable and the guide at the Salt Mine was also good. However the host/driver was less helpful. She did not offer clear instructions or timings and appeared to be abrupt when asked about them. Timings seemed to change without explanation. Her manner has affected the overall scoring.

Very good organization of these excursions. We received several emails and text messages the day before and the same morning to be informed of the time at which our driver would pick us up from our apartment. The visit to the Auschwitz and Birkenau camps is very rich in emotions. Our guide was friendly and interesting. You have to walk a lot given the extent of the sites. A snack is served after the visit to the two camps around 12 p.m. (basket with sandwich, pasta salad, apple, chocolate bar, water) Then head to the salt mines. A guide takes us to the bottom of the mines to start the visit (380 steps from memory!) Then we go from room to room through galleries to reach a depth of 130m. Some rooms are magnificent and gigantic. Finally we go back into the open air in the elevator. I do not recommend the visit to people who have problems walking (lots of stairs) but otherwise it is very interesting and very well organized.

an experience that must be lived 100%, our guide took us to a place unfortunately with a sad history, managing to tell us with great enthusiasm about facets that don't always come to light, a truly experience not to be missed

Our guide was so knowledgeable and just excellent. A very sobering experience and something everyone should do

Amazing trip that was really informative. Particularly thought the headphones was a great idea and made it so that none of the information being relayed by the guide, got missed. I came away with a greater understanding of the atrocities that happened here - it really does hit home how totally brutal this place was - which made me even more annoyed an upset to see disrespectful people taking selfies on the very tracks that led people to their murderers. The tour itself isn’t to blame for the shocking behaviour of others though.

The guide talked incessantly and left no opportunity to ask questions... Contrary to what was planned, the visit only lasted half a day...

Good tour, very sad history, but very informative tour guide. A long day but well structured, pick up was on time and even if the driver didn’t spoke any English she was very efficient with google translate and made sure we all understood instructions and how the day will go. I do recommend the tour.

Really well organised trip. Lovely tour guides that gave a very informative and professional tour. Would reccomend

I don’t know how to review a place like this so I am only reviewing our wonderful tourguide. He was very polite and helpful with all our questions. He gave useful information during the ride. We felt absolutely comfortable and safe with him. Thank you so much Paul!

Everything was very well-organised - we got picked up from Krakow on time and the tour guide was super friendly, very welcoming and very knowledgable. He was full of interesting facts about Polish history, landmarks and Auschwitz. I would definitely recommend this tour to anyone wanting to visit Auschwitz and learn about the history.

We had our tour with Paul and he was so helpful and knowledgeable about auschwitz and the war. He showed us lots of important landmarks and told us about inspirational people who helped in the liberation of auschwitz. He was polite, happy and willing to deal with any queries!

Thank you to our guide Pawel!! This experience was amazing from start to finish and Pawel was brilliant, really made the tour come to life with his knowledge of Auschwitz-Birkenau. He was really punctual and even asked us after the tour where we wanted dropping off in Krakow to make it easier to get to our accommodation. Can't recommend booking with these guys enough! 5****

Had an amazing host who was extremely knowledgeable not only about Auschwitz but also about Krakow and Poland its self. Would highly recommend this tour for anyone who is looking to see Auschwitz at their own pace. Entrance into Auschwitz museum was difficult and very busy. This was of no fault of out guide it was more down to the museums own disorganisation.

Paul exceeded our expectations of this trip although the experience was of sorrow with what happened at Auschwitz Paul was very informative and we certainly learnt alot with the information he gave us about Auschwitz and Kraków. Paul was very friendly and made us feel at ease as soon as he collected us we were made to feel like VIPs, he was very friendly and respectful and the vehicle was very smart, clean and safe.

The coach was so easy and convenient- the pick up point is central and easy to find. The coach gave us plenty of time in each camp and clear instructions on entry and pick up. The journey is around an hour and a half- the hometime traffic around 5 was busy and slow. Some guests were disappointed that there wasnt a guide- there are plenty other tours you can book with this option. This tour allowed us to explore at our own pace, read the information and use the guidebook. As someone who has visited before this was perfect. I would recommend a guided tour for people unfamiliar with the history and stories of auschwitz- it is such a fascinating, haunting and educational place and there is so much to learn of the atrocities.

Pavel picked us up straight from our accommodation and drove us to Auschwitz while describing the history of different parts of the route to us. He was very informative and easy to chat with. He also helped us find a good route to explore Auschwitz 1 & 2.

If I could give a higher score I would. The experience and service this company provided was outstanding. From booking online to the collection on the day was flawless. We received regular updates about our booking and always had piece of mind. On the day of our pick up we were a bit worried that we may not have been in the right place. We called the number provided and had a response within seconds to reassure us that we were in the right place and that our driver would be there soon. I have to say as well that the highlight to the whole booking was our pick up driver called Chris. He went through our entire day with us and although our activity was a non-guided tour, he provided all of us with a tour guide (and asked we returned it after) and pointed out all the ""key places"" to visit. He essentially acted as a mini tour guide and helped us with everything, very friendly and could not have been any more helpful. Easiest way to describe would be a LEGEND

This tour was perfect! Transfer and tickets were included but not tour guide. This was perfect for me as I could look around at my own pace rather than being directed. Our host was very informative and pointed out significant places on our journey there. He was very friendly and helpful if we needed anything at all! Was a really pleasant experience and I would recommend to anyone. I felt that we had enough time to look round each place without having too little or too much time. Our guide also gave pointers and routes to which were the better ways to visit. Thank you!

Despite the circumstances of the entire Nazi regime and the crimes they committed seen in this tour, then entire trip was an eye opening experience and tour itself did it justice! Definitely recommend this tour to anyone that wishes to have a self guided experience of the camps. Much preferred having our own time to explore the camps than a guided tour as this would have taken far longer and aspects would have been missed. Definitely recommend this tour to anyone that wishes to visit such a horrific place, which is a sobering experience.

We had a great time. Our driver Chris was really nice and very helpful. Even though We didn’t have a guide when he gave us guide book he helped us by marking the most important places we should see in auschwitz. He was willing to answer all our questions on our way back and explain things that we saw and didn’t understand. Totally recommend this.

Very informative guide, answered all questions without fail. Lots to see and get an understating for what people went through all those years ago

Departed with considerable delay from the meeting point which affected the timing of visiting the site. Very good and prepared guide.

Both drive and tour person were very knowledgeable informative and helpful. Made for a very good experience. All of the pre-trip communication was very helpful and made everything very smooth on the day. Many Thanks

Extremely heart wrenching experience. Everything we were taught at school does no justice to the actual experience. I came in winter, so it was a little tough when the winds blow over the fields of ice. I don’t know how the prisoners managed to survive Polish winters with only rags on. Damian and Adrianna (our hosts) were fantastic.

Everything was great. well organized and comfortable trip. The drivers were very polite.

Added bonus of the museum beforehand and very interesting, especially hearing from the locals that helped with food and clothes for the prisoners. The self tour around auschwitz was great !!! Birkenau would have been a much better experience if there was about 30 more minutes at the site, as it’s very difficult to get to the gas chambers at the back of the compound and back with comfort. 1 hour is not enough to cover a much larger area than Auschwitz and take in the extermination camp fully.

we got a bolt ride to our meeting spot and they picked us up, it was around 1.30 coach ride (if you get travel sick make sure you take some tablets) our guide when we got there was lovely and very informative. i’d definitely recommend going. in total we were out for about 8 hours so pretty precise time wise. we didn’t opt in for lunch but we ended up being quite hungry however there was a cafe that sold food at the end if you do need to get something. overall 10/10

It was interesting but almost too stressful, you always had to walk and didn't really have time to go to the toilet. The tour through Auschwitz was difficult to understand.

Our transportation guide was timely. However they have a really bad set up for drop off and pick up. Once at the camp there are shuttles between the two museum sites…but our guide wanted us to come back to him and not use the provided shuttles which would separate us from our tour group. It would’ve been a lot easier if he just dropped us off and picked us up from the same parking lot. No reason to make things more complicated than necessary. He also said mix ups with the shuttle bus have happened before. Over all well worth the value but just a confusing system.

Amazing day, very informative and emotional look into past history.

It is worth doing, hard to do however, you will learn so much history about what happened at both of these camps, your guides where fantastic, driver was excellent and so friendly.

Our guide was amazing. Very knowledgeable, would highly recommend this trip.

This day trip was great. The bus was on time and we had a great guide in Auschwitz. This guide also came with us to Birkenau. He really took the time for our group and was able to explain everything perfectly. We were very satisfied.

This was the perfect choice for an educational day trip. We had a group just under 30 and split into two groups so our final group to follow the guide was less than 15. The headsets were good quality and I was able to hear the guide without any feedback. He was well informed and appropriately sensitive. I think the tour was a good length, especially considering how cold it was outside. My only critique would be that I really wish we could have had a bit more time in the hall people’s pictures. That felt a bit rushed for such a heavy space. Overall, a high quality tour for a great price. Yes, you can go here on your own for a bit less than this, but this is exactly the kind of place that you need a tour to really get the full experience.

Guide was great and everything was well organised. I really had the feeling of being chased through the camp. Don't stop anywhere or just look at as many people as possible through Auschwitz (1). I understand the routing, but for that reason it leaves little impression. It's simply too busy for that.

The guides don't really give you time to visit, which is a bit of a shame, everything is done very quickly. Feeling like you have to constantly rush... you don't have time to read the information panels. We must move quickly, The guide waits for no one. If I had to do it again, I would do it by myself.

Transport was fine - clean and comfortable although driver seemed very impatient when we returned to the coach for the journey home. The tour was quite rushed and we didn’t feel like we had much time to take in the two sites. We were rushed around in the group. We were allowed to go and see the gas chambers as part of the tour but due to the rush that the tour guide was in… we didn’t spend much time here and were quickly ushered through. The guide was very informative but the whole tour did feel very rushed. The tour guide seemed annoyed with the customers when small things would go wrong, such as the radio transmitter not working… which is a small inconvenience but she was quite rude to the people that this happened to. Not much time for toilet breaks/looking around the gift shop. We got back to the bus 3 minutes after the allotted time and the driver seemed annoyed that we were late but we had to queue for the toilet. Tour was OK… you get what you pay for!

Good idea if you were like me and booked Auschwitz on its own without a tour person and hotel pick up. Easy enough to find the bus station, however we were then more restricted by timings. I’d definitely recommend doing this day as a full tour. We had booked a bus for the way back but ended up paying again for a different time as there was an earlier bus but they didn’t let us use our voucher

Clear instructions, punctual shuttle both times that takes you to the entrance of the guided tour.

Departure time and pick-up time were always adhered to. Driver was friendly, pick-up points were easy to find (and clearly marked) and super affordable. The buses were very comfortable and clean!

This bus transfer was the easiest & most economical way to get to Auschwitz-Birkenau from Kraków’s bus station. The bus comes to the first, ground floor & pulled up right on time. Highly recommend this for those who book independent tickets for their visit.

I thought it was a pity that there was a lot of uncertainty about the starting time we thought and had planned starting time 8.00 am and it was not changed to 10.40 am 24 hours in advance, so we could no longer carry out the planned activities. The viewing was impressive.

Good visit, very well explained. on the other hand it is an area in full sun, to be avoided during high heat

It was a pretty well done tour. Everything was perfectly organized. Thanks again for everything.

Very knowledgeable guide. Made the experience a lot more interesting

Interesting! Lots of people and got the feeling sometimes that the guide was stressed. The guide sped up in certain areas and even though the guide tried to achieve the feeling that this was terrible, the feeling was missing because everything was going fast

It was interesting. I could recomend to visit this place at least once in life for historical reasons.

A must do tour if you are in Krakow. Our tour guide was excellent.. very well organised tour and glad we went with the guide option.. our driver told us that on some tours people are just dropped off and then have to queue for ages to get on. Definitely worth the money and would highly recommend.

Even with snow the tour went ahead as planned with no delays. The driver and guide were fantastic. The tour itself was very emotional but definitely worth a visit so you can have some comprehension of what happened. You are outside 50% of the time so if you go in the winter months you will need to wrap up warm

Wonderful moving experience like traveling in time, totally recommended. Also the tour was very informative.

From the pick up point - to the tour and back- a very good and moving day. This is a must if you are in the area - the site and exhibition was excellent and v thought provoking and a privilege to be allowed to see it all. The driver Michal and tour guide -Anna were exceptional. Thank you for a good day.

Everything went so smoothly, no waiting about driver was there on time and very pleasant. Would definitely recommend

The guide was very good,unfortunately I don’t remember her name but she explained everything clearly and was a good tour.

The tour of auschwitz was an interesting experience however, we felt the tour was very rushed and the group sizes were way too big. I think I would recommend attending without a tour but with a guide.

Picked up on time , friendly driver, the guide was amazing , totally recommend this trip, if ever in krakow this is a must trip, very informative and sad at the same time .

The pick from our hotel was on time,the driver was excellent and pointed out landmarks during the drive. The guide at Auschwitz was brilliant and knew the dates and explained everything. The whole day was excellent and well worth it. The lunch box was more than adequate.

Very good service and driver. Guide was very good and clear. Very impressive. Salt mine caves were also really beautiful. Good combination of Auschwitz and Salt Mine caves. Recommended.

Amazing experience Aleksandra was great! She really made our trip & was so friendly & nice! She was so helpful with everything so thank you aleksandra :)

Overall the sights were good, but the transfers were chaotic. Firstly, the pick up time was changed "slightly" by email at 6pm the night before the trip from 8am to 6.05am, which meant we missed the hotel breakfast we had already paid for and didn't have time to organise a take away breakfast with the hotel. Then the location of the pick up point was shown wrongly on the map you provided - about 100m up the road. Fortunately we saw others waiting at the correct spot. Finally we received text messages telling us about the changed pick up time and the mobile number of the driver the day AFTER the trip. And we had two different drivers to the two sights, but the text message only gave the number for the first one. It would have been useful to have had the second number as you leave the salt mine at a location about a kilometre from the car park and we weren't told how to get back. We managed to find our way, but one elderly lady by herself failed to do so and we left without her.

Really well organised tour and the guides were great. Definitely recommend to others. It’s a long day but well worth it.

The tours were amazing. The experience in Auschwitz and Birkenau were both sad and shocking. The guide did a great job with this sobering subject. The tour through the salt mine was fun and light-hearted, which allowed some emotional recovery. The transportation was okay, with pleasant drivers. However, the 8AM start time was changed to 5:45AM, so we could make a 7:30 tour. The tour didn't start until 8:30, so they had to cancel the hour break for lunch. It was a long day with little to no food.

the guide was very informative on both excursions. Long day and no time for lunch.

Wieliczka was incredibly beautiful, but it was a very long day. Auschwitz, we were actually disappointed by that. Sounds harsh, but we know the history very well and have prepared for a day of intense emotions, especially as we have met a survivor of Auschwitz, but we were actually disappointed. It seemed like a lot of buildings, where there were few pictures that could reproduce what had happened back then. The guide told a lot of numbers, but it was the human stories we were interested in. At the same time, an incredible number of people and all the time "We have to move on, the next group is coming". Only place we could feel a little was in the gas chamber, where we discovered stars of david in mass scraped into the wall, but didn't even get it. in time to dwell on and think "What was going through the minds of the victims lately?" The trip, incredibly good information from the company and super nice drivers.

Long day, but enjoyed every minute of it! Guides were brilliant and transport was very accommodating and reliable. Couldnt be happier with the day

Fantastic tour from start to finish driver and tour guides great

Absolutely brilliant trip with the wonderful Michael. We were so lucky to have Michael as a guide and he went above and beyond to make it a memorable trip. He was so respectful and emotive throughout the tour. Would highly recommend it.

We had booked a tour that would pick us up at the hotel at 11am. The evening before, we received a msg that instead of 11am it was going to be 5.15am. There was no possibility to cancel the trip as this option was mentioned in their conditions. A cancellation from our side with refund was also not possible. So, there was no other option then accepting (or don't go at all). We had to find a night shop to buy some food stuff as we were fare to early for breakfast in the hotel. We were warned that at the premises, no food could be bought. According to the bus driver that picked us up, this was more or less standard procedure. This was a very big annoyance for us. Except for that, the trip was really impressive. We had a very good guide (young polish woman) who spoke English very well and was really involved in everything what happened there

The tour as such was good, own first driver Michael was really good. In our way to Auschwitz we had a problem with the bus and we had to stop, we waited for a new bus to arrive ( we had more or less an hour delay). When we arrived with the new bus, we were first told that we will be divided in two smaller groups which didn’t happen. Then when the first part of the tour in Auschwitz I ended, we were informed that due to the delay we wont be able to visit Birkenau and this was very frustrating and of course not what we expected as we booked the 7:00 tour to be able to visit both camps with day light. In addition our return driver made a mistake and forgot to drop us off at ( /near) our accommodation as we said and we stepped out to the next stop ( which it was not far away but not the correct one).

Excellent from pick up to drop off well organised and great service.

The trip was brilliant. We travelled in extremely poor conditions, very heavy snow fall and very icy roads. The driver was fabulous. Very confident, safe and conscious of everything around us. My tour guide was Marta, she was clearly very knowledgeable and genuinely interested in the history she was telling us about. The tour itself was very fast moving and we were able to see quite a lot in a very short time. Wear comfy shoes because there's a LOT of walking and if going in winter, make sure you have your thermals because you're going to need them!